Store Manager

We require a Store Manager with NZQF Diploma qualification or min 3 years relevant work experience to run the day-to-day operations at our busy retail store Glenfield, Auckland. Minimum hours of work are 30 and maximum will be 40 hours. The remuneration will be from minimum $30 per hour to $35 per hour. This is a Permanent Full Time Position.

Key Duties include:

• Plan, coordinate, and control the overall operations of the retail establishment to ensure efficient, compliant, and profitable performance.
• Oversee and manage daily store operations, including opening and closing procedures, sales activity, staffing, inventory control, and customer service delivery.
• Ensure the showroom is maintained to a high standard of cleanliness, organisation, and visual presentation in line with brand and merchandising requirements.
• Establish and enforce merchandising standards, including product display, stock rotation, pricing accuracy, and promotional layouts.
• Direct stock management functions, including ordering, receipting, inventory accuracy, and stocktake controls.
• Develop, implement, and enforce operational policies and procedures to ensure consistent, safe, and effective business operations.
• Ensure full compliance with health and safety legislation and operational risk management requirements.
• Plan and implement a purchasing policy for the business.
• Lead and manage the delivery of high-quality customer service standards across the store.
• Set sales targets, monitor performance, analyse results, and implement strategies to improve sales outcomes.
• Direct staff to identify customer needs and deliver appropriate product and service solutions.
• Manage and resolve complex customer complaints, enquiries, and escalations to ensure customer satisfaction and brand integrity.
• Plan, implement, and monitor seasonal campaigns, product launches, and promotional activities to drive customer engagement and retention.
• Recruit, employ, manage, and evaluate staff to meet operational and performance requirements.
• Prepare and control staff rosters to ensure effective coverage across showroom and workshop operations.
• Establish performance expectations, conduct performance reviews, and implement training and development plans.
• Lead, motivate, and manage staff to maintain productivity, accountability, and a positive workplace culture.
• Conduct regular team meetings and ensure effective internal communication.
• Plan and coordinate workshop operations in conjunction with Workshop Technician(s) to ensure efficient workflow and service delivery.
• Ensure repair and service jobs are correctly authorised, scheduled, recorded, and communicated to customers.
• Monitor service turnaround times, address delays, and implement corrective actions where required.
• Oversee customer communication relating to servicing, approvals, progress updates, and job completion.
• Manage the financial operations of the store, including budgeting, cost control, cash handling, and financial reporting.
• Monitor, analyse, and report on sales data, expenses, margins, and operational performance.
• Ensure accurate processing of daily banking, POS transactions, invoicing, and financial documentation.
• Provide regular performance reports and operational updates to the business owner.
• Establish, manage, and maintain relationships with suppliers and authorised distributors.
• Negotiate supplier pricing, delivery schedules, promotional support, and supply terms.
• Plan and implement local marketing initiatives, promotional campaigns, and community engagement activities to support business growth.
• Represent the business professionally within the local community and industry networks.
• Demonstrated experience managing a retail or service-based business.
• Proven ability to plan, control, and evaluate retail operations.
• Strong leadership, communication, and decision-making skills.
• Sound understanding of technical or workshop-based service environments (preferred).
• Competent in POS systems, inventory control, financial reporting, and administration.
• Strong customer service orientation with the ability to manage high-volume trading periods.
• Highly organised, reliable, and results-focused.
• Hands-on leader with full accountability for store performance.
• Strong problem-solver with a calm, structured approach.
• Demonstrated commitment to representing STIHL Shop Glenfield with professionalism and integrity.

This is a fast-paced role that requires strong management skills, a positive attitude, and the ability to lead a team effectively. Applicants must have NZ residency or a valid NZ work visa. Please clearly state your visa status in your CV or cover letter. If you believe you are suitable for this exciting opportunity, please apply as soon as possible.