Aakron Xpress

We accept payment by Pay Now. Payment instructions are automatically sent to you at the time of purchase.

All items are shipped from our Auckland Warehouse.

Express Courier International – delivered in NZ via NZ Post. (approx. 3 to 6 days) Tracking at – https://www.nzpost.co.nz/tools/tracking

DHL – (Fastest Delivery to Metro areas) – Tracking at - http://www.dhl.co.nz/en.html

Q: What is your office/warehouse phone number and opening hours? A: Ph. +09 427 4613 Monday-Friday 8.00am to 5pm (Auckland) / Saturday 9:00am - 1pm

Q: Is this item new? A: All our items are NEW unless otherwise stated. You will find we very rarely have items that are not brand new listed.

Q: How Do I Pay? A: Use TradeMe’s PayNow for fast efficient payment processing or Credit Card Payment

Q: Can I buy in any other currency than NZ Dollars and does it include GST? A: No prices are in NZ Dollars and we send a commercial invoice and it does include GST.

Q: Do you export from New Zealand? A: Yes we do a lot of export pleases contact us for competitive shipping and prices also possible in US Dollar.

Q: Do you combine shipping? A: This is difficult on the TradeMe website as the site has no ability to combine shipments. You will need to contact us prior to purchasing to discuss combining orders.

Q: What is the Warranty? A: Most of our products carry a minimum of 12 month warranty with some up to 5 years. If you have any warranty or incorrect supply issues please contact us and we will attend to this right away.

Q: Can I install this myself? A: Most accessories are quite simple and straight forward to install but please be aware that mechanical parts do not usually come with instructions and you will need some mechanical knowledge, technical manual or get a qualified professional technician to install.

Q: I missed an item can you relist it? A: Most items will automatically relist within 24hrs of selling or ending.

Q: Where is my item shipped from? A: Most of the time your item is shipped from our Auckland/Warehouse in New Zealand. We use DHL & Post Express or equivalents forwarder.

Q: Can you supply other Trailers parts A: Yes. Please send us details of your Trailer and what you require and we will try to quote you. We have access to a wide range of parts and accessories to suit almost any trailer.

Shop location:

149 Wairau Rd, Auckland 0627, NZ

Opening hours:

Mon–Fri: 7:30am–5:30pm; Sat: Closed; Sunday: Closed*

*Closed on Public Holidays. Repairs welcome, by appointment.

Phone:

09 427 4613 0800 162500

Warranty & Returns

1. Unless otherwise stated our structural frame components have a warranty period of 5 years from date of purchase on production of the appropriate sales invoice. On all other parts we provide a 12-month warranty.
2. The Warranty becomes null and void in the case of incorrect utilization or disregard of the instructions.
3. We will happily offer replacement items if:

• Item is dead on arrival or damaged
• There is a manufacturing fault with the item
• The wrong item was sent to you

1. If you have purchased an item, and decided you would like to return it, we may offer a refund less a fee to cover packing and shipping costs & associated fees.

We must be notified within 14 days of receipt of product if you would like a replacement or refund. Original shipping costs are not refundable.

1. Warranty does not cover any related installation or re-installation costs involved.
2. Transport costs are refundable only in the case where warranty has been duly recognized and accepted by Xpress Trailers NZ Limited. These costs will be limited to the actual shipment costs between Online Auto Parts Warehouse and the client's delivery address.
3. No refunds or replacement items will be issued prior to the receipt and proper testing and inspection of any goods that are deemed faulty or incorrectly supplied.
4. Please choose your parts carefully and make sure you have your correct detailed information. If not sure please contact us prior to purchase. We will help to rectify when parts are purchased incorrectly but the return and replace shipping costs are the buyer’s responsibility.
5. Always contact us on +64 9 427 9020 or contact us via email with any issues or problems prior to returning the item/s. With your co-operation we will work hard to resolve any issues quickly.

Contact us if you have any reason to return the item. We offer replacement if item is dead on arrival, damaged, faulty or the wrong item was sent to you (in these cases we will arrange return shipping for you). If you have purchased an item and decided you would like to return it, we may offer a refund minus a restocking fee to cover original fees & postage costs (even if it was free shipping it still costs postage).

Return shipping is buyer’s responsibility in this case. Original shipping costs are not refundable. Shipping costs are refundable only in the case where warranty has been duly recognized and accepted by us.