Amaze Heaters NZ

When buying from the Amaze Heaters NZ store, you can pay with Ping, by NZ Bank Deposit or with Cash.

Here's an overview of how to use these payment methods and what to expect:

Ping How it works: Ping is a virtual wallet where you can pay for goods using your Ping balance, credit/debit card, or a connected bank account. Buyer Protection: If you pay with Ping and the item never arrives or isn't as described, you can get a refund up to $2500 under Trade Me’s Buyer Protection policy. To be eligible for a refund, you need to file a dispute report within 30 days of the purchase (or within a reasonable timeframe for faulty goods). From our perspective as the seller: Your payment appears instantly in our Ping balance, allowing us to send your item quickly. To pay with Ping: Select "Pay with Ping" on the listing and follow the prompts to enter your payment details or choose a saved method.

NZ bank deposit To pay for your purchase by bank deposit, contact us and we will provide you with our bank account details. You'll need to transfer the funds via internet banking, ensuring you include the purchase number in the payment reference.

Cash on pick-up We do accept cash payments. Contact us to arrange a time and location for the pick-up and to pay in cash in person. Never leave cash outside or in a mailbox. We are located in the Kapiti district, north of Wellington.

Contact us After the listing closes, you’ll need to contact us to organise payment and pick-up details.

Important note Bank deposit, cash, and other payment options are not covered by Trade Me's Buyer Protection policy. Not all items are eligible for Buyer Protection. Find out more: https://help.trademe.co.nz/hc/en-us/articles/360007001732-Buyer-Protection-policy

Dispute resolution Try to resolve any issues directly with us before filing a dispute report.

Our products can only be purchased from within New Zealand. We ship nationwide. All our orders are shipped from Otaki by NZ Post for North Island addresses and Post Haste for South Island addresses.

Our products come in various sizes depending on the item you choose and are packaged in sturdy cardboard.

Our shipping prices vary across the country, depending on the item you choose, the quantity of items you are purchasing and finally, where we are delivering to. Please use the Add to Cart feature which will allow you to calculate your shipping fees. A surcharge base on the pricing the courier company sets will be added for deliveries to rural addresses.

When your order is placed, we will endeavour to dispatch your items the following business day. Expected delivery times will be within 2-3 business days, and rural addresses can expect delivery within 4-5 business days.

Once your items are with the courier company, Amaze Heaters NZ cannot be held responsible for any delays that occur through the courier company. However, we will work with the courier company to ensure your purchased items are delivered.

Subject to your rights as a consumer under any statute, the following terms apply to the return of products:

1 Change of Mind:

1.1 If you change your mind about the products, you must contact our customer service team within 7 days of the dispatch date. You can reach us by going to our contact us page.

2 Damaged, Defective, or Faulty Products:

2.1 If the products were damaged, defective, or faulty at the time of delivery, we will replace them in full, after receiving photographic or other forms of evidence suitable to us of such.

2.2 Either we will bear all costs of returning the products to us if they are damaged, defective or faulty; or you will bear the costs of disposing of the products if we do not need them returned.

3 Return Conditions:

3.1 All incorrect products and products where you have changed your mind must be returned in their original condition and packaging, along with any accompanying accessories and documentation.

3.2 We reserve the right to refuse returns of any products that are supposedly damaged, defective or faulty, and upon examination or testing, are found not to be damaged, defective, or faulty.

3.3 If we delivered incorrect products, we will provide details on how to return the items using our paid courier service. If this service is not used, we will not be liable for any costs involved in returning the goods.

3.4 If you changed your mind, you are liable for the costs of returning the products to us.

4 Refunds:

4.1 We will not issue a refund until we receive the returned products.

4.2 For any issues regarding your order or refund, contact us.

Q. Are Amaze Heaters easy to install? A. Yes, screw the heater to the wall using the supplied mounting kit, foil heat reflector and template. Plug it in with the approx. 1.7m-long cord and plug. An extension cord or multibox can be safely used, as the wattage of the heater is so low. A plug-in time switch (or timer) and/or plug-in thermostat can also be safely used.

Installation instructions are included with every heater. Here is a summary:

• Mark all 4 position holes on the wall, using template supplied.
• Drill the pilot holes for the drywall anchors.
• Screw the drywall anchor into each pilot hole.
• Pin the foil sheet to the wall using supplied pins.
• Secure the four mounting legs to the wall using the supplied screws.
• Align the holes on the heater panel with the mounting legs.
• Firmly screw in the four legs.
• Finalise the position of the heater on the wall while tightening the screws.
• Tighten the cap/nuts over the four mounting posts to lock the unit in place.

Q. What are the heaters made of? A. Our wall panel convection heaters are made with two sheets of durable non-conducting calcium silicate board specially made for us. The glue that bonds the sheets has insulating properties with excellent dielectric strength. All components are certified materials and fire retardant. The completed panels have extra reinforced strength (e.g. making them shatter proof) and are triple insulated (excellent for safety).

Q. How safe is the heater surface? A. One of the advantages of using a heater that isn’t made from metal is that if you accidentally touch the panel, the heat will transfer to you slower than a metal heater, thus normally making it safer. If you have a “typical” reflex reaction you will be able to pull away from the heater before enough heat has transferred to burn you. Choose the model with heat guard if you want to have added “touch safety” for babies, toddlers and elderly who don’t have a “typical” reflex reaction time when touching something hot.

Q. How efficient are Amaze Heaters? A. The heater design will efficiently distribute the generated heat throughout the room using natural convection. The 25mm gap between the heater panel itself and the foil lined wall provides a perfectly sized channel for air to be heated and natural convection to occur. There is some radiant heat as well (all our heaters need a clear space in front of them) but you can have items close either side of them.

Q. How economical to run are your heaters? A. Our electric convector wall panel heaters can be used for long periods of time and have a low running cost. This can help to lower home heating costs up to 50% compared to other forms of space heaters. And you can warm only the room of your choice without having to heat the entire house! The beauty of your fixed wattage panel heater is you know how much power you will use before you turn it on. Our 250W mini heater only uses 1 unit of electricity every 4 hours. Depending on where you live, that could be less than 5 cents per hour on night rate, and around 10 cents per hour on peak rate. If you think 250 watts is going to get your room too hot, add a plug-in thermostat.

Q. Can I paint the wall panel heater? A. Our wall panel heaters can be painted with any water-based (acrylic) non-enamel paint.

Q. Are Amaze Heaters quiet? A. No fan! Less noise! This can make it better for asthma and allergy sufferers with less dust being pushed around. And obviously perfect for sleeping.

Q. Are your heaters unobtrusive? A. The heater panel itself is only about 1.2cm thick. The panel sits 2.5cm off the wall. So the total thickness out from the wall is less than 4cm. The heater must be a minimum of 15cm above the floor.

Call Mark Shepherd: +64 21 436 177