Big Face

Payment Methods:

• PayNow (Credit Card through Trademe).
• Internet Banking.

Lay-by:

• 20% deposit is required at the time the Layby is created (Up to 3 months to pay).
• The total payable amount is a fixed amount of the original invoice which includes shipping cost.
• Layby payments can only be made via bank deposit. We will provide bank details by email.
• Under Layby Sales Act 1971, you have the rights to cancel layby. 20% deposit is non-refundable.

Acceptance

By placing the order for goods through Bigface Trading Ltd you are deemed to accept the terms and conditions of sale.

IMPORTANT NOTICE:

PLEASE CONTACT US IF YOU HAVE ANY TROUBLE WITH THE PRODUCT YOU HAVE ORDERED BEFORE LEAVING ANY FEEDBACK. WE WILL TRY OUR BEST TO RESOLVE YOUR ISSUE AS QUICKLY AS WE CAN.

RETURN & REFUND: IN ORDER TO CLAIM A "RETURN & REFUND", YOU MUST RETAIN EVERYTHING YOU RECEIVED INCLUDING THE ORIGINAL PACKAGE WITH THE LABEL ON IT. TO MAKE IT EVEN FASTER FOR US TO PROCESS YOUR RETURN. PLEASE TAKE A PHOTO OF THE ITEM TOGETHER WITH THE PACKAGE LABEL. THEN EMAIL US. WE WILL PROCESS IT STRAIGHT AWAY. GUARANTEED!

Delivery Areas: We can deliver to any mainland New Zealand postal delivery address. Please note that we can only deliver small items to PO boxes. If you order large items such as trampolines, basketball stands, you will need to provide a physical address.

China Warehouse Shipping Details: Shipping is FREE for items dispatching from our China warehouses. Shipping items from overseas warehouses also take a longer time than shipping from our local warehouses. The estimated shipping time is 15-25 business days. Quick & Easy returns serviced by Auckland local team. This timeframe generally depends on many factors including custom inspection, courier companies selection, etc. Failed to receive after 40 days of purchase date or not satisfied with the product. We will either issue you a full refund or resend a new item. Guaranteed!

Auckland Warehouse Shipping Details: Shipping rates start from $10 for the Auckland metro area, up to $30 to south island for limited size products. Depends on the actual weight and size of the product you order, the most cost-effective shipping rates will be calculated at the time of purchase. Exclusions for oversized items.

Courier Shipping For Small Items 1 - 3 business days for Auckland Urban 1 - 4 business days for Auckland Rural 2 - 4 business days for North Island Urban 2 - 5 business days for North Island Rural 3 - 6 business days for South Island Urban 3 - 7 business days for South Island Rural Freight Shipping For Large Items 2 - 5 business days for Auckland Urban 2 - 6 business days for Auckland Rural 3 - 6 business days for North Island Urban 3 - 7 business days for North Island Rural 4 - 8 business days for South Island Urban 4 - 9 business days for South Island Rural Rural Deliveries: 1-3 extra days for rural deliveries. Please mention your RD number when placing your order.

Shipping timeframe around public holiday periods Please allow a few extra working days during public holidays. During the Christmas period - please expect courier delivery to take a little longer than usual.

100% Satisfaction Guarantee:

1. We aim for 100% customer satisfaction. If you are not satisfied with your purchase, you can contact us. We will resolve your case as quickly as we can. You can either return for a refund or exchange with another alternative item.
2. If goods are faulty we will meet our obligations under the Consumer Guarantees Act, but proof of purchase is required. Faulty goods must be returned to us as soon as possible.

Note: Buyer shall pay the shipping for warranty services.

If goods are faulty we will meet our obligations under the Consumer Guarantees Act but proof of purchase is required. Faulty goods must be returned to us as soon as possible. Products must be returned with all accessories including their original packing materials, cartons and boxes. Warranty cover does not include damage caused by operating the equipment in a way, which is outside the described instructions.

Warranty will not be covered for items purchased from an unauthorized dealer.

Warranty cover does not include damage caused by accidents, misuse, neglect and lack of maintenance, usual wear and tear, natural disaster or any other external causes.

If the item has been modified, changed or tampered with by a person (or persons) not authorized by the seller to provide service (which does not include standard periodic maintenance), in all such cases the warranty is considered void.

Warranty does not cover all consumable parts (and accessories) include but not limited to: carry bags, chair covers, boat covers, caravan covers, batteries, cables, chains, tubs, pads, nets, wheels, blades etc.

The final resolution on the returned product is sold at the seller's discretion. We may offer replacement parts to you or fit replacement parts once the fault/issue is ascertained or to the satisfaction of both parties, other alternatives may be offered.

The goods may need to be returned to resolve fault/issue where necessary.

This warranty does not cover damage to boat cover, Bimini top, caravan cover and any other cover products in any form from use of the item including but not limited to the following acts: misuse, abuse, incorrect fitting, neglect, improper boat protection, accidents or acts of nature.

Purchasing goods for business purposes, the Consumer Guarantees Act does not apply.

PROCESS:

If you have a defective or damaged item, please contact us immediately:

1, Notify us by email. 2, The following information is required to enable to us determine the best resolution: order ID, date of purchase, contact name and daytime contact number and description of the fault or damage (photos or videos is ideal). 3, Most of the issues can be easily resolved by step by step instructions communicated by email, for more complex issues our Technical Team will discuss the best solution for you. You may be required to return the goods (shipping cost at your expense) to our Auckland office. We will return the product back to you once repaired/replaced. 4, Before returning the goods to us, we will provide you with our Auckland office shipping address information for the courier/freight company. 5, The buyer is accountable to make sure the goods is firmly packaged to avoid any damage during the return process. It may affect the final decision to be offered in case of failure to do so, which may include replacement items, repairs, or store credit at our sole discretion. 6, The buyer is responsible for the cost of returning any items. Make sure you use a courier service that ensures you for the value of the items you are returning and obtain proof of shipping.

Intellectual Property Rights

All materials contained in our product listing pages, including text, graphics, icons, images are the property of Bigface Trading Ltd (“BigFace”) or its content suppliers or service providers and are protected by New Zealand and international copyright laws. The compilation of all content on our product listing pages is the exclusive property of BigFace. You may not use, copy, modify, transmit, store, publish or distribute any material on any of our product listing pages or create materials using information from any of our product listing pages (either directly or by linking) without our prior written permission by relevant copyright legislation.

You may not alter or remove any trademark, logos, copyright, or other notice from copies of content without obtaining the prior written consent of the trademark or logo owner.

The website, products, technology, and processes contained in all our product listing pages may be the subject of other intellectual property rights owned by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms and Conditions. Your use of all our product listing pages and material on it must not in any way infringe the intellectual property rights of any person.

Copyright Infringement

BigFace is not liable for any infringement of copyright arising out of materials posted on or transmitted through the site, or items advertised on the site, by end users or any other third parties. If you believe that your rights in copyright are being violated by any materials posted on or transmitted through the site, please contact us promptly so that we may investigate the situation and, if appropriate, block or remove the offending materials. It is our policy to revoke the authorization to access the site for repeat infringers, where applicable. In order for us to investigate your claim of infringement, you must provide us with the following information:

1, Your name, address, telephone number, and e-mail address; 2, A description of the copyrighted work that you claim has been infringed; 3, A description of where the material that you claim is infringing may be found; 4, A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; 5, A statement by you under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf. 6, An electronic or physical signature