Cycletreads

All purchases must be paid using either credit card or Ping.

We do not accept bank deposits as a form of payment.

We use a range of couriers to ship your goods all over the country depending on location and size.

Generally, your orders will arrive in 1-3 working days, please add an extra 1-3 working days for Rural Delivery

RETURN POLICY If you’re unhappy with your purchase for any reason, contact us and instructions will be given. The cost to return an item is covered by you, however we will also ship your exchange request back to you free of charge.

Returns must be in the condition that you received it, and we will happily exchange or refund the product. That means all tags, packaging including Boot and Helmet boxes must be in perfect condition to resell.

Exchanges and refunds will be accepted up to 30 days after purchase.

RETURN TERMS AND CONDITIONS Our returns department operates Monday-Friday 8am to 4pm. Once your order is received, we will inspect and process the goods within 2 working days.

Please note that if you want to exchange or return boxed goods, they must be returned in the original unmarked packaging and in good condition. Please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

If you have any further questions, please contact customer service

Address: 72 Barrys Point Road, Takapuna, Auckland Phone: 09 486 2472 Customer Service hours: Monday-Friday 9am to 4pm