We accept payment through Ping.

Ping allows for you to make immediate payment for your purchases by credit card or debit card on Trade Me.

There are several credit and debit cards you can use to make a payment via Ping:

Visa Mastercard Diners Q Card Prezzy Card

How long will my order take to ship?

Once your order is placed it will be sent to one of our Australian, International or New Zealand warehouses for processing, then collected by one of our freight partners to deliver to your door.

Each product listing will show the time your order takes to ship ie. The time it takes to leave our warehouse.

Once my order ships, how long will delivery take?

In order to get your purchase to you in the quickest time possible, we use some of the world's largest freight providers.

To estimate delivery times to your area, please refer to the table below.

Shipping Delivery Times

Auckland 4-10 business days after dispatch

Christchurch & Wellington 4-10 business days after dispatch

Regional Areas 7-14 business days after dispatch

*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control.

Please choose your product/s carefully, as Dicksmith do not provide refunds for products where you have simply changed your mind. This includes returns where you have selected a size of an item that doesn’t fit you, or where you simply selected the wrong product.

Returns Policy Terms & Conditions

Please choose your product/s carefully, as Dicksmith do not usually provide refunds for products where you have simply changed your mind. This includes returns where you have selected a size of an item that doesn’t fit you, or where you simply selected the wrong product.

Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

If you cannot find an answer to your question, you can send us an email. We are an online business and our email support service offers efficient, expert help.

Email - mailto:sales@dicksmith.co.nz

In case you missed it, Dick Smith has gone 100% online!

All physical stores are now closed.

*Unlimited refers to calls and texts to standard New Zealand and Australian numbers, landlines and mobiles, placed while in New Zealand. Personal Use and Fair Use policy apply. All Kogan Mobile Plans are prepay. The full amount of each Plan must be paid upon activation, recharge or purchase of a voucher. MMS is included to standard New Zealand mobile numbers. Calls, SMS & MMS to international numbers, special or premium numbers (eg. 0900, 018) data calls and usage, video calling and roaming services are not included. Additional add-on packs must be purchased separately in order to use premium services like roaming and international calls.

Prepay plans do not include calls and SMS to international numbers, calls, SMS and data used when roaming, premium & pre-routed SMS, voice call diverts, video calls, use of the VHA network for commercial purposes or re-sale & any voice call, SMS or MMS that is re-routed by a third party and/or re-routed to an international destination or to a premium number or service.

2-Data sessions are rounded to the nearest KB. Once data inclusion is exhausted, you will need to purchase a data pack or recharge to continue using data. Unused data expires on next recharge, the beginning of the next 30 day block or expiry date of the recharge, whichever is earlier. For 30 Days Plan: data expires after 30 days or upon next recharge, whichever occurs first. For 90 Days Plans: Comes with 4.5GB (SMALL 90 DAYS Plan), 12GB (MEDIUM 90 DAYS Plan) 45GB (LARGE 90 DAYS Plan) or 96GB (EXTRA LARGE 90 DAYS Plan) Total Data, split into 30 day blocks as per plan table, which is replenished every 30 days. If Data Per 30 Days is exhausted before 30 days has elapsed, access to data will cease until the beginning of the next data 30 day block (if any), or the customer recharges or purchases a data pack. For 365 Days Plan: comes with 18GB (SMALL 365 DAYS plan) 48GB (MEDIUM 365 DAYS Plan) 180GB (LARGE 365 DAYS Plan) or 384GB (EXTRA LARGE 365 DAYS Plan) Total Data, in each case split into 30 day blocks as per prepay plan table from days 1 – 360. From days 361 – 365, 256MB (SMALL 365 DAYS Plan), 683MB (MEDIUM 365 DAYS Plan) 2560MB (LARGE 365 DAYS Plan) or 5461MB (EXTRA LARGE 365 DAYS Plan) will be added to the account. 1GB = 1024MB. If Data Per 30 Days amount is exhausted before 30 days has elapsed, access to data will cease until the beginning of the next 30 day block (if any), or the customer recharges or purchases a data pack.

The purchase of a Kogan Mobile Voucher Code from Kogan Mobile Operations Pty Ltd is subject to Kogan's Terms and Conditions plus these additional terms:

Kogan Mobile Prepay Plans are sold by Kogan Mobile as an agent for Vodafone New Zealand Ltd or its subsidiaries (Vodafone). Once the Kogan Mobile service has been activated on Kogan Mobile website the Kogan Mobile service is provided by Vodafone in accordance with Vodafone’s Terms & Conditions.