Dyson

Free Shipping

Dyson New Zealand Trade Me store provides free shipping on all orders within New Zealand. Orders will be delivered by one of our approved logistics partners. Please see estimated delivery time on the item page. Delivery times will vary depending on location. An email will be sent to you once your item has been shipped. Addresses cannot be amended after the order has been placed. Orders shipped to the incorrect address must be received back into the dispatch warehouse before they can be redirected. If you have any queries regarding your order, please contact the Dyson Customer Care Helpline Phone 0800 397 667

Dyson 30 Day Money Back Guarantee

At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund by completing a claim within 30 days of receiving your order. Simply contact the Dyson Customer Care Helpline Phone 0800 397 667

Terms and Conditions of your Dyson 30 Day Money Back Guarantee

1 To be eligible for a refund under this offer a) the product must have been used under normal household conditions and maintained according to the instructions supplied b) the product and all accessories must be returned undamaged, in full working order, in original packaging c) you may be required to produce such evidence as is reasonably required by Dyson to establish that the product is not subject to any hire purchase, lease, rental or other agreement, a result of which being that another party has an interest in or charge over the product d) Dyson has absolute discretion to determine whether the above conditions have been satisfied entitling you to a refund under this offer. e) Allow 30 days to receive the refund from the date of authorisation by Dyson

2 This offer is in addition to, and does not exclude, restrict or modify, any rights you have under the New Zealand Consumer Law. 3 Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions. 4 Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim form that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.

Important information on your Dyson Guarantee

Dyson appliances come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. For example, if the goods provided to you by Dyson are not of acceptable quality, or if the goods are not fit for a particular purpose made known by the consumer or represented by Dyson, or if the goods do not correspond with the description advertised by Dyson, then Dyson is required to repair the goods, replace the goods, or provide a refund. Where the failure of the goods to comply with one of the guarantees in the Act cannot be remedied, or the failure is of substantial character, you may reject the goods and choose to receive a refund or replacement from Dyson, and/or damages for loss All rights provided under your Dyson Guarantee are in addition to any rights you have as a consumer under New Zealand consumer law.

Terms and conditions of your Dyson Guarantee

Please review the Dyson Guarantee document provided with your Dyson appliance for information on:

• Registration of your Dyson Guarantee
• What is covered by the Dyson Guarantee
• The period under which you can claim under your Dyson Guarantee
• Any conditions you must comply with in order to claim under your Dyson Guarantee

If you have any questions about the terms and conditions of your Dyson Guarantee, contact the Dyson Customer Care Helpline Phone 0800 397 667 Email mailto:nzcustomercare@dyson.com

How to claim under your Dyson Guarantee

Most queries can be solved over the phone. If it is determined that your Dyson appliance needs repair, you will be provided with a reply paid address through the Dyson Customer Care Helpline. If your repair or replacement is covered by your Dyson Guarantee, it will be repaired or replaced at no cost. If the repair or replacement is found not to be covered under your Dyson Guarantee, the repair or replacement and any associated delivery charges (both to and from us) will be at your cost, subject to your statutory rights and remedies as a consumer under New Zealand consumer law.

To make a claim under your Dyson Guarantee please contact the Dyson Customer Care Helpline Phone 0800 397 667

Expert customer service, Monday – Friday, 8:30am – 5:00pm

Call us on 0800 397 667 (Toll Free) Visit us at Unit 6, 99 Carbine Road, Mt Wellington, Auckland, 1060