Your order will be dispatched on the same day if payment is made before the 1pm cut off time. After this time, your order will be dispatched within the next business day.

We will do everything we can to ensure quick and secure delivery, but ultimately we cannot be held responsible for lost, stolen or damaged goods. If problems do arise, please contact us, and we will do our utmost to resolve any issues.

We use Australian Post Registered and Express Services. You will be required to sign off upon delivery. If no one is present, a card will be left advising the nearest post office or depot where the item can be collected from. Tracking details of your parcel will be emailed to you once your order has been dispatched.

All items will be delivered in approximately 5-10 business days.

You are responsible for all customs, import duties, brokerage fees and taxes. They are not included in the item price or stated shipping charges.

For items containing batteries, we are required to physically open the packaging and insert the battery into the device before shipping.

We do not deliver to PO Box addresses.

We will fulfil all of our obligations under the Consumer Guarantees Act.

All sales are final unless items are found to be damaged or defective.

Items with manufacturers’ defects must be reported within the warranty period. We will repair or replace the product at our discretion and have it shipped back to you as soon as possible. In the event that the defective item cannot be repaired and replacement is not available, a full refund will be issued to your nominated Paypal, credit card or bank account.

No refund or replacement will be given until we have received the returned merchandise. Merchandise must be returned with all original contents, accompanied with invoice and return form.

Returned items with signs of physical damage, misuse, unauthorized repair or tampering, tested not faulty, will be refused and returned to sender at sender's cost. Speakers and subwoofers with burnt or blackened voice coils are deemed abused or misused and will not be covered by standard warranty.

Items intended as gifts or otherwise should be inspected for physical damage as such claims beyond the DOA period will be rejected.

Buyer is responsible for compatibility of the product.

Items requiring installation can only be claimed if proof of professional certified installer is provided.

For any pre-sales enquiries, please email us over at: mailto:sales@elite-electronics.com.au For any warranty related enquiries, please email us over at: mailto:returns@elite-electronics.com.au