120 Day Satisfaction Guarantee

If you are not satisfied for any reason products may be returned within 120 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange.

Returned items must be in the original packaging.

All returns must include a return authorization (RA) number that can be obtained by contacting Grainger’s Customer Service Department via the Trade Me website. Our customer service hours are 8 AM to 5 PM Central Standard Time (USA).

Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.

Returns received at Grainger without a RA number may be assessed a 15% restocking (processing) fee that will be deducted from any credit due.

2.1 Who we are: The Products are sold and supplied by W.W. Grainger, Inc (we, us, our).

2.2 How to contact us: If you have any questions about questions about our Store, these Terms or your purchase of Products, please contact us.

marketplace@grainger.com

3.Our products

3.1 Products may vary slightly from their pictures: The Products are as described on the website – please check these descriptions carefully before placing your order. Please note that the Products and any packaging on the website are for illustrative purposes only and should not be relied on when purchasing Products. Slight variations may occur between the delivered Product, and the image of the Product given on the website.

3.2 Weight and dimension of Products may vary slightly: Although we have made every effort to be as accurate as possible, any measurements, including weights and dimensions, relating to the Products are approximate only, unless such measurements are material to the normal use and operation of the Products.

3.3 Prices and product availability may be subject to change: While every effort is made to keep the information on the website current, prices and product availability are subject to change. We will advise if changes are made (including due to product availability), after you place your order. You can then either agree to the change or alternatively we will refund the money you have paid.

1. How to order

4.1 Acceptance of orders: All orders are subject to acceptance by us. No order shall be binding on us until we have accepted the order in writing (e.g., by sending a confirmation email to you to accept your order). Each time we accept an order from you, a separate contract is made between us.

4.2 Taking payment: By placing an order, you acknowledge that you will be under an obligation to pay for the Products in that order.

4.3 If we cannot accept your order or need to cancel your order: We reserve the right to not accept your order or to cancel your order after it has been accepted. If we do so, we will inform you of this and will not charge you for the Product.

4.4 If we can only provide part of your order: Where we are only able to fulfil your order in part, we will let you know and you will be entitled to cancel such order and no payment will be deducted from your payment card. If you do not cancel your order, the price payable by you for that order will be reduced by the amount of the Product not supplied.

4.5 If you wish to cancel: It may not be possible for you to cancel or vary an order once it has been placed. Please contact us as soon as possible if you wish to vary or cancel and order and we will let you know if this is possible.

1. Payments

5.1 Prices include GST: All prices stated are in New Zealand dollars and include GST. You are responsible for payment of all applicable local taxes, including any additional duties, transport fees, biosecurity system entry levies. For additional information please see: https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/

5.2 Customs and duties: All orders will be shipped from outside New Zealand. You are the importer of record and will be responsible for all customs import duties, including tariffs, import transaction fees and (if applicable) GST charged on importation that may be imposed on the import. These charges are outside of our control. Contact your local customs office for more information on what import duties or GST may be imposed or visit http://www.customs.govt.nz.

5.3 Delivery charges: Delivery charges will be indicated to you at the time of ordering, added to the purchase price before you confirm your order and payable by you at the same time as the purchase price.

5.4 Failed payment: In the event of a failed payment for whatever reason, you agree to compensate us in full against all reasonable costs, expenses and outgoings we incur in attempting to obtain payment from you.

1. Shipping

6.1 New Zealand only: Delivery of a Product will only be made to the New Zealand delivery address on your Trade Me account or such other address agreed by us during the order process.

6.2 Delivery method: We will deliver the Products to you in such manner and form of transport that we consider appropriate. Delivery is complete:

(a) If you are a consumer, once the Products have been delivered to your delivery address. If there is no person to accept delivery, the Products will be left at the front door or as instructed by you in your order, and will be deemed to have been delivered at that point in time. Delivery instructions must be reasonable in relation to the scope of these deliveries. The Products will be your responsibility, once they have been delivered at your delivery address.

(b) If you are a business customer, once the Products are made available for off-loading. Unless we agree with you otherwise, any off-loading of the Products will be at your expense and you will be required to provide appropriate equipment and manual labour for such off-loading. You must provide all requisite instructions, documents, licences and authorisations required for or relevant to the delivery of the Product to enable delivery to take place, and we will not be responsible for any failure or delay in delivery as a result of your failing to comply with this condition.

6.3 When we will deliver: Our store may include target delivery times, but these are estimates only and we will not be liable for failure to deliver within these times. If we think that the delivery of your order is likely to be delayed, we will contact you. We may delay dispatch of orders due to stock availability and you will be notified as soon as reasonably practicable if this will affect our target delivery times.

6.4 If delivery is delayed by an event outside our control: If our supply of the Products is delayed by an event outside our control (including a delay at customs) then we will contact you to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.5 If you cause a delay in delivery, including at customs: If the delay is caused by a factor within your control (e.g., you have not completed appropriate customs forms), the delay may incur extra costs or require us to cancel the agreement between you and us. We will try to discuss any delay with you before taking action.

6.6 If we are unable to deliver the Products: If we are unable to deliver because no one is available to take delivery or you fail to give us adequate delivery instructions then:

(a) we will, where possible, leave instructions informing you how to rearrange delivery or how to collect the Products from us; (b)without prejudice to any other right or remedy available to us, we may charge you any additional costs that we reasonably incur, such as the cost of storing and insuring the Products until actual delivery; (c)if, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may cancel your order and recover the Products.

6.7 What information do we require: You will be asked to provide information including your name, email address and postal address when completing a transaction. Your order will be sent to the postal address you provide at the time of purchase. We accept no responsibility for orders that are not received as a result of an incomplete or incorrect address being provided. You confirm that all information that you provide to us is true, accurate, complete and not misleading and that you will notify us immediately if any part of this information changes.

1. Warranty and Returns

7.1 How to tell us about problems: Please contact us if you have any complaints about the Product or questions about returns.

7.2 Returning Products: If any Product doesn’t correspond with what you have ordered, or you believe it was delivered to you in a damaged condition, please contact us as soon as possible following delivery. We may require photographic evidence and/or a sample of the damaged Product. If we agree that any Product was incorrectly delivered, or delivered to you in a damaged condition, then we will either refund the value of the Product by crediting your payment card, or replace the Product where replacement is possible.

7.3 Consumer Guarantees Act 1993 (CGA): Subject to clause 10.5, you may also have additional rights in relation to Products under the Consumer Guarantees Act 1993 (CGA).

1. Our intellectual property

8.1 We own the intellectual property in our Store: We own or have obtained a valid licence to use all copyright, trademarks and other intellectual property rights used by us and all such intellectual property rights will remain solely with us and/or our licensors (as the case may be).

8.2 You must not use our intellectual property: You do not have any right, title, or interest in the trade names, trademarks, trade dress, copyrights, patents, domain names, product names, catalogs or any other intellectual property rights reserved by us, or any such rights owned by our manufacturers and/or suppliers. All materials contained in our catalogs or on our web pages are owned by us or our manufacturers and/or suppliers. You have no right to copy or use our intellectual property or that of our manufacturers and/or suppliers without our permission.

1. How we may use your personal information

9.1 Use of your information: Any personal information that you provide to us during the course of your purchase of Products will only be used in accordance with these Terms and applicable law.

9.2 Your consent to our use of your data: By providing us or authorising us to collect any personal information you authorise us to: (a)use, hold and disclose personal information for the purposes of delivering the Prodcuts to you and providing our customer services and support; and (b)use or transfer personal information to our related companies or services providers in connection with the performance of our obligations or exercise of our rights under these Terms.

9.3 Information relating to a third party: If you provide us with any information about a third party or authroise us to collect that information, you confirm that you are authorised by the individual concerned to provide their personal information to us or authorise the collection of information about them in accordance with this clause. You also confirm that you have informed the individual of their rights to access and request correction of personal information.

9.4 Right to access and correction; You (if you are an individual) and your representatives have the right to access and request correction of, your personal information held by us by contacting us.

1. Our liability to you

10.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so: In particular, if you are a consumer, nothing in these Terms will affect your rights under consumer laws, including the CGA and the Fair Trading Act 1986 (FTA).

10.2 Refund or replacement of Products: Subject to section 10.1, if we fail to comply with these Terms (a) our liability to you is limited to replacement of or refund for Products in accordance with section 7 above; and (b) in any event, we are not responsible for any indirect, consequential or special loss or damage or any kind.

10.3 We are not responsible for events beyond our control: We will be excused from our obligation to deliver Products if non-performance is due to events beyond our reasonable control.

10.4 We are not responsible for third party websites: We are not responsible for the Trade Me Marketplace or for any third party website that we may provide links to for your convenience and information. These websites are outside our control and the provision of a link to a third party website does not imply our agreement to or endorsement of any of the information contained on the third party website or otherwise imply any association with the third party. Third party websites may have different terms of use and privacy policies, which you should review before using the third party website.

10.5 If you are a business customer: You acknowledge that, if you are acquiring (or holding yourself out of acquiring) Products supplied under these Terms in trade, for the purposes of section 43 of the CGA and section 5D of the FTA, we are both contracting out of the CGA and sections 9, 12A, 13 and 14(1) of the FTA in respect of the matters, representations or circumstances covered by these Terms.

1. Other important terms

11.1 We may transfer our rights under these Terms: We may transfer our rights and obligations under these Terms to a related company or a third party purchaser. You must not transfer your rights or your obligations under these Terms to another person (they must set up their own account and place their own orders).

11.2 Entire agreement: These Terms, and any additional terms and conditions that we expressly notify to you in writing (if applicable), constitute the entire agreement between you and us relating to the purchase of our Products.

11.3 We may delay in enforcing our rights: If we do not insist immediately that you do anything you are required to do under these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

11.4 These Terms are governed by New Zealand law: These Terms are governed by New Zealand law and any applicable legal proceedings must be heard in the New Zealand courts.

These Terms were published on October 2020