We accept cash, Eftpos, Mastercard, and Visa for store pickups. We can process Mastercard and Visa card payments over email, phone but with 3% surcharge. Payment instructions are automatically sent to winning bidders, containing bank account details and pickup address.

We accept Trade Me’s Pay Now or Ping System using your pre-registered Credit Card. You can also do bank deposit. Please follow the instructions on our payment email and remember to include the TradeMe purchase reference number.

You just need to pay shipping for one item when multiple items are purchased. We offer free combined shipping when two or more items are purchased at the same time. Just simply add all items to cart, pay ONLY one shipping for the item with the highest shipping price, then choose free combined shipping for the rest of the items ( Applicable only for single order or single payment ). *Conditions may apply to combine shipping & free shipping policy for some products.

We will ensure that our obligations under all New Zealand Acts are met. If a product develops a fault within its warranty period, we will arrange to have it repaired or replaced by the manufacturer/supplier.

The cost of returning the faulty item to the appropriate warehouse (location depending on the product ordered) is to be paid by the customer. The MyTools warehouses are located throughout NZ. We will cover the delivery costs to return the item to the customer.

Please note that we will not, as a standard matter of course, offer a refund or exchange if you have changed your mind or chosen incorrectly. Please ensure that you select your products carefully and that they are compatible with your requirements prior to buying. Any returns outside of faults or warranty will attract a 20% or $100 restocking fee (at our discretion) and freight cost/tracking will be the responsibility of the buyer.

Store and Warehouse: Unit 8, 33 Watts Road, Sockburn, Christchurch, 8042 (Right behind Signature Homes)

021 101 1842 or 027 251 9999

Pick up time:

Monday – Friday 7AM to 7PM

Saturday:7AM to 3PM

Outside trading hours: Please call us to arrange. We are here to help!