Kultured Tech NZ

We offer a full range of payments online with Ping (Credit Card) and Afterpay. If you use Trademe’s Ping method your parcel automatically enjoys an extra layer of protection which covers your item up to $2500 under their Buyer Protection Programme.

If you choose to pay by Bank transfer please check the payment instructions in your email to find bank details. Items will be shipped once payment has been received. Let us know once you have made a payment along with reference details.

If paying on pick up Cash, Eftpos, & Afterpay are all available. Check your email for pickup details, address and phone number. Pick up is available between 9am - 9pm everyday.

Kultured Tech NZ pride ourselves on our super fast delivery by processing your order as quickly as possible and having it ready for the next pick up. All parcels are sent from our base in Auckland.

Courier pick-ups are Mon - Fri with nationwide delivery times between 1 - 3 days for non rural and 2 -4 days for rural delivery. (Please note no items are delivered on weekends)

All items sent by courier will have a tracking number which you can use to track the progress of delivery for your parcel. If your parcel does not arrive and the tracking number shows online it has been delivered contact us immediately to launch an investigation with NZ Post.

If your parcel is deemed to be lost or damaged during transit then (after NZ Post investigation process) we will guarantee a full replacement of the item.

The NZ Post Investigation team will need to contact you and their courier driver to check GPS location and photo confirmation of delivery which may take a few days to process.

If you are concerned about parcels going missing in your area please let us know and we can upgrade your delivery to signature courier delivery, which means the courier can only drop off the item to someone who is able to sign for it. If no one is home then the courier will leave the parcel at a pick up depot where you can collect with suitable identification

Kultured Tech NZ is dedicated to giving you the best online shopping experience.

We list all of our products with a full description and accurate photo’s to help you make the best decision possible, along with answering all questions asked as quickly as possible.

If any product you purchase is confirmed to have a manufacturer fault, we will offer a replacement product or at our discretion offer a full refund including courier costs.

This doesn’t include however damage or accidental breakage of a product.

Exchanges

Unfortunately we are not able to accept returns or exchanges for change of mind after purchase.

If you are unsure about a product before purchasing you are invited to ask in the questions section to find out more information. We have an excellent product knowledge and can answer all questions quickly.

If you have a genuine reason for needing to exchange a product we are human, please contact us immediately. We can work on a case by case basis to reach a suitable solution, our customer service may surprise you.

Returns Procedure

Please contact us as soon as possible to discuss your product fault. Many technical issues can be resolved over the phone or via email.

If a product fails this step, we will organise a courier to collect the item from your home/business at our cost and check the fault. If it is repairable we will return the item to you.

If it is deemed to be faulty then we will send out a replacement item.