All payments are made via Trademe's Ping when you either click "buy now" or add to cart then checkout. Trade me hold your payment then pay us, any returns are also refunded back through trademe.

Trade me take payment through credit card, debit card, or bank deposit on your trademe account. They are also now taking payment via afterpay.

All orders are dispatched from Christchurch, New Zealand All Stock is held in our warehouse in Christchurch. This is designed for fast and efficient shipping of online orders. It is not open to visitors, we do not have a retail store, but we do offer click and collect from a click and collect bin outside.

Adding To Orders. If you want to add to an order that has not already shipped, please order the extra items in a new order. We will automatically combine them and ship them together. If you were charged additional freight please reply to the confirmation email with add to order, please refund freight and we will refund any additional freight.

Fast Dispatch for Quick Delivery Orders placed before 1 pm on weekdays typically ship the same day, with delivery expected within 1-2 working days for most locations NZ Wide. Please note that rural deliveries may take longer. While we aim to dispatch orders swiftly, we recommend allowing an extra day just to be safe. Orders placed on weekends or public holidays are dispatched on the next working day, as couriers do not collect on weekends.

Shipping to Australia We now offer shipping to Australia! Enjoy fast and reliable delivery with NZ Post Express to Australia. Your order is swiftly shipped from New Zealand to the closest main center in Australia via NZ Post, and then efficiently delivered to your door by Australia Post. This service ensures your package reaches you quickly and securely, combining the trusted expertise of both NZ Post and Australia Post.

Courier Services We primarily use Post Haste and NZ Post’s courier service. When your order is dispatched, you’ll receive an email with a tracking number, allowing you to track your package, arrange redelivery, or authorize delivery without a signature. Please check your junk mail folder if you don’t see this email, and mark us as a safe sender to avoid future issues.

Rural Deliveries Rural deliveries may take an additional few days due to the nature of rural routes. We appreciate your patience and will do everything possible to ensure your order arrives as quickly as possible.

No PO Boxes or Freight Forwarders We only ship to physical addresses and do not ship to PO Boxes or freight forwarding companies. Orders sent to freight forwarding addresses may be canceled, and we are not liable for any damages or issues once the order leaves our warehouse.

Need Help? If you have any questions or concerns, feel free to contact us at 03-965 9977. Please leave a message if we're unable to answer right away, and we'll get back to you as soon as possible.

We want you happy. If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Returned items must be unopened, unused, un-damaged and be returned in original packaging
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

1. Email us with your name, the reference number for the your purchase, and what you would like to return. We will send you a return number to put when you send it your return.
2. Send the item back, return freight is at your cost. Please end any returns well packaged to:

Lovecars - Returns Ref [insert your Return Number here] 8/33 Nga Mahi Road Sockburn Christchurch 8042

If the above steps have been taken, we will process your refund automatically to the payment method you used for the purchase when the goods are receipted back into our warehouse stock. We are unable to refund to a different payment method than what was used for the initial purchase, as your payment details are secure and locked to protect you and us for security risks and fraud.
If you have returned something and not received a refund within 7 days please contact us.

Additional Information:

If you have any questions, concerns, or if we can help in any way please contact us via email or Tel 03-965 9977 (please leave a message if we can't answer!)

We try hard to answer all the questions on the listing of our products, if you are unsure please feel free to ask us a question and we will do our best to help. Thanks for your support, Adam and the team at lovecars.

Phone 03-965 9977 We aren't a big team and have to pack orders and make you to video's, so if we can not answer please leave us a message and we will call you back as soon as we can.