MJs Trading

We accept payments through Ping.

• Ping allows you to pay instantly for your purchases by credit or debit card or bank deposit on Trade Me.

We accept payment through Afterpay.

• Afterpay allows you to purchase items and receive them straight away – while paying them off in four fortnightly interest-free payments.

Are you ready to buy from our Trade Me store? Check out how we get our products to you. (Pickup only available after the purchase is completed with arrangement in advance)

Shipping Cost Shipping cost is specified in each listing.

Shipping Method We use NZ Post for small items, and freight company for bulky products.

Shipping Times Most orders are dispatched on the next 1-2 working days. We deliver via a tracked courier service - once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partner.

Restrictions Packages do not ship on public holidays. Please allow additional delivery times of up to 5 business days, if your order is placed within two days of public holidays.

Please note that orders placed after 6pm on a Thursday may not be dispatched until the following Monday. Weekends and all Public holidays are not classed as a business day. All orders will be processed on the first available business day.

MJs Trading is proud to offer good quality products to our customers. We believe you will be fully satisfied with your purchase. However, if you have any concerns about the products you purchased, please contact us. We will response as soon as we can.

Change of Mind Return

Refund Eligibility If you change your mind about your online purchase, we’re ready to assist with a refund, subject to the following conditions:

• You must initiate the return within 7 calendar days of receiving the items.
• The policy applies to both full price and sale items, excluding group-buy deals.
• A restocking fee of $20 per item will be applied to account for inspection, repackaging, and restocking costs. Therefore, your refund will be the full value of the purchased goods minus the restocking fee.

To qualify for a return, ensure the following – condition of returned items:

• The item is unused and undamaged.
• Packaging and labelling remain intact.
• The original packaging is in a condition that does not affect its resale potential.

Please ensure that you follow the correct process for initiating a return, as outlined in the “Initiating a Return” section, to qualify for this refund. This policy is an addition to any rights you may have under consumer laws.

Initiating a Return To initiate a return due to a change of mind, please follow these steps:

1. Contact us by email, including your reason for wanting to return the item and your purchase number.
2. Upon reviewing your return request, we will provide you with the return address. Once the return is agreed upon, please include a note in your return parcel stating the reason for the return and your order number. This helps us process your return more efficiently.

Return Process

• Return Shipping: You are responsible for the return shipping costs. It is also your responsibility to ensure the item is returned to us in a safe manner. We recommend using a trackable shipping service as we are not liable for items lost or damaged in transit.
• Refund Processing: Refunds will be issued in the same form as the original payment. Please allow up to 14 days from the time we receive your return for the refund to be processed. Processing times may extend during busy sale periods.
• Original Delivery Charges: Please note we do not refund the original delivery charges for change-of-mind returns.

Swapping or Exchange Items for Wrong Selection You can exchange your item by returning it to us for a refund (item cost only) and repurchase the correct one you are after as long as our Change of Mind Return Policy is met. For any further assistance or questions about our return policy, please contact our customer service team.

Phone number:

+64 28 8512 1826

Physical address:

14 Penrose Rd, Penrose, Auckland (No showroom, pickup only)

Business hours:

Monday to Friday 9.30am-5pm

(Pick-up and viewing are available by appointment from Monday to Friday. Please check with us first for the available time and book a session in advance with us.)