Pixie Party Boutique

We accept payments via Trade Me through Ping. Alternatively you can credit our bank account. Please note: Full payment must be received and cleared within five days of your order being placed (unless otherwise agreed prior to your order being placed) or your order will be cancelled.

What are your postage costs?

We send everything tracked by courier and have flat fees for shipping depending on location. Our current charges are: Auckland region (standard) $6.00 Auckland region (rural delivery & Waiheke Island) $10.00 North Island outside of Auckland – standard $8.00 North Island outside of Auckland – rural delivery $14.00 South Island – standard $9.00 South Island – rural delivery $14.00

Pixie Party Supplies Limited (T/A Pixie Party Boutique) reserves the right to amend these prices without notice at any time.

What is the expected delivery time?

Orders are usually dispatched on the next working day.

Most orders are sent as overnight couriers (except rural delivery) however we always suggest allowing a few days for delivery.

Note: there are a few exceptions to this – typically fragile or oversized items sent to the South Island are sent with a 2 day courier, again we do suggest allowing an extra few days for delivery though.

Once your order is sent, you will receive the tracking details by email so you can monitor your parcel.

Can you send my order to a PO Box?

If you have selected a PO Box as your address we will send your order via NZ Post rather than using our normal couriers

What is your refund/return policy?

Please choose carefully – we do not offer refunds if you change your mind.

If any of your items arrive damaged please contact us within five days of receiving your package. Please ensure all packaging is retained. We will contact the courier company and arrange compensation or replacement products for you as soon as possible. Please note we may request photographic evidence to provide to our courier.

Where are you located?

All orders are dispatched from Auckland, New Zealand

Unfortunately our showroom is no longer open, we are currently operating online only

Can I collect my order?

Unfortunately our showroom is no longer open, we are currently operating online only

Pick up is available by appointment from Three Kings - evening/weekend only

Note: pick ups may not always be available and is subject to staff availability

Please use the question function on our auctions if you have a query