Pop Vinyl

All prices (unless specified) include GST and exclude freight, and are subject to change without notice (Error & Omissions Excepted).

Payment instructions will be automatically sent to you at the time of purchase.

We accept payments through Pay Now. Pay Now allows you to pay instantly for your purchases by credit or debit card on Trade Me.

DISPATCH THAT DAY. If your order and payment has been cleared before 2pm our aim is to have your order on its way that day from our warehouse.

DELIVERY. The usual delivery time once your order has been dispatched is overnight to most North Island non-rural addresses but can take longer to the South Island and for some rural delivery areas. Our couriers cannot leave a parcel without obtaining a signature. You can choose to have the package left without a signature however we will not be responsible for any loss or damages as a result.

TRACKING. Orders are sent via courier tracked service. All our deliveries have individual tracking numbers which is sent to you with our dispatch confirmation email.

UNAVAILABLE ITEM. In an unlikely event that your selected product becomes unavailable or goes out of stock after purchase we will contact you and offer the option of an alternative product or a full refund.

COMBINE & SAVE. Where possible we can combine items into the one package and this can result in saving you on shipping. If you have any questions send us a message so we can work out the best way to help you.

INTERNATIONAL SHIPPING. Unfortunately we only offer shipping within New Zealand.

We will meet the obligations under that Consumer Guarantees Act if a product is faulty, incorrect or damaged in transit.

No matter what the problem is please contact us first with your invoice details so we can work out the best way to help.

FAULTY. We will replace your item including the shipping costs if the item was found to be faulty within 14 days of arrival date. Buyer to cover shipping costs, each way, for faulty items purposes after 14 days.

CHANGED MIND. Returns due to change of mind or incorrect selection; the buyer will cover shipping costs of the returned product and the original shipping cost. Items will only be accepted if they are returned new & unused.

INCORRECT SUPPLY. If we make a mistake and send the wrong product to you, the product will need to be returned before the correct item is sent – we will replace your item including the shipping costs if notified within 14 days of arrival date.

DAMAGED IN TRANSIT. Please inspect your order immediately you receive it and contact us straight away if any goods have been damaged in transit. Please contact us first so we can organise with you the best way to help you. We may need proof (pics etc) so we can claim against the courier.

Telephone - 0800 767677