RubberTree accepts PayNow which includes Visa, Visa Debit, MasterCard and Diners Club.

We also accept Bank Deposit. Bank details are:

ASB 12-3232-0267437-00.

Please ensure you include the auction number reference when making payment.

NORMAL MANUFACTURING & LEAD TIMES

Please note that many of our products are made to order just for you! Depending on the type of product you ordered, you can expect the following manufacturing lead times:

Car Mats: 4-5 working days* Boot Liners: 5-7 working days* Exterior Accessories: 10-15 working days

Ute Accessories: 7-12 working days

Custom Seat Covers: 21-28 working days

Any additional customisations to your product may take extra time.

Every single purchase is sent via tracked courier service New Zealand wide.

Our providers of choice are New Zealand Post and DHL. You can expect the following delivery time frames for your order (Please note, this is in addition to the manufacturing lead time of your order):

• New Zealand wide: 5-9 working days (overnight for some metro areas)

Please allow additional time for rural deliveries. All orders are shipped on a Signature Required basis.

Tracking your order

In New Zealand, visit: https://www.courierpost.co.nz/ or alternatively Courier Post can be reached toll free on 0800 COURIER. Please have your tracking number ready.

Please note: We want to get your product to you as quickly and as safely as possible! However, we can only take responsibility for products until they are delivered. Once delivered, please let us know within 5 working days whether there is a problem with your purchase as a result of shipping and handling.

All of our products are guaranteed to fit the vehicle specified in your order.

Largely our products are made to order, so although we strive for 100% first time, every time, unfortunately we do not live in a perfect world and mistakes can happen.

Should there be a problem with the fitment of your products for any reason, please get in touch with us first and we will be more than happy to help - we are here to make your experience a pleasant one!

Should products need to be returned or replaced due to ill-fitment, this will also be covered free of charge.

To receive your order by 24th December these are the key dates to order are:

Seat covers = 1st December 2020 Ute accessories = 9th December Car mats and boot liners = 15th December 2020 Travel accessories = 15th December 2020 Additional Accessories = 15th December 2020

If possible we advise ordering as early as possible to avoid delays due to the volume of orders in the courier network during this busy period.

Orders received after the specified manufacturing dates will be sent as soon as possible, however please note that the RubberTree manufacturing will be closed from 12pm Wednesday 23rd December and reopen Tuesday 5th of January. Our customer support team will still be available during this period to put orders through and answer any questions you have.

Floor Mats

How do I know your floor mats are going to fit my vehicle?

We carry more than 2000 floor mat patterns to ensure we have your make and model of vehicle covered. If we don't already have your vehicle pattern, we can make it. We have already made thousands of mats for plenty of happy customers across a wide range of vehicles. Your mats are guaranteed to fit, complete with the exact safety fittings as your originals. If there happens to be any issues, we'll take back your mats, fix the issue and replace them free of charge.

Will my mats come with the holes/fittings to clip into my carpet?

All mats we manufacture are designed to fit/clip into the original fittings of your vehicle. If your vehicle didn't come with safety fixings originally, we send you clips that you can install yourself. Depending on the make and model of your vehicle, clips are generally found only on the front mats. If your vehicle has additional clips or clips in the rear of your vehicle, please let us know and we can work with you.

Are your mats exactly the same as my originals?

In some cases, the mats we make are not exactly the same shape as the original mats in your car. This can be due to various reasons e.g. an imported car may have had a different original mat manufacturer to a New Zealand new. You can rest assured that all our mat patterns are manufactured with safety, practicability and protection in mind, and are fully tailored to fit although the shape may not match your original mats exactly.

Seat Covers

Are your seat covers airbag compatible?

Our custom-made seat covers that are airbag compatible have been tested and meet the LTNZ (formerly LTSA) standards. These custom made car seat covers incorporate a specially crafted seam to allow the normal function, safety and deployment of a side impact airbag.

Not all seat fabrics are airbag compatible so remember to check your custom car seat cover selection includes the airbag provision.

The special airbag deployment seam area is identified with a side airbag tag sewn into the side of the seat cover. Place this tagged side over the side impact airbag on your seats backrest.

The seam accommodations will in no way affect the fit or durability of the seat cover.

How do I install my seat covers?

Fitting custom fit car seat covers may seem a little confusing. However firstly identify your components by holding them against your seats. i.e. headrest to headrest etc. Then take time to “dress” your seats.

If your covers first appear ill fitting don’t be afraid to push and/or pull the seat cover to fit the contours. Also ensure all ties are correctly tied, aligning any latch hole provisions, or gaps for armrests (if applicable). To fit the covers properly, please allow fitting time of up to 30 minutes for front seats and up to 40 minutes for rear seats, bearing in mind that time will vary depending on your seat configuration.

Should the fit in some way not be acceptable, please free to call our customer service team on 0800 200 021

Ute Accessories

Can you install and/or modify your accessories for my Ute?

Of course... you've come to the right place! Ute accessories such as Nudge Bars, Sports Bars, Tonneau covers and Side Steps can sometimes require a little modification to fit your vehicle. We can take care of those installs and modifications for you through our approved supplier in Auckland. Please note installs and custom modifications will carry an additional charge - many common charges are outlined on our product pages, however if you are unsure about a customisation or an install please contact us. All installs and customisations need to be pre booked. Equally, many of our happy customers install their own products or have a supplier of their choice install their product for them - this is also not a problem.

Other

Can I come to your store and see samples/purchase?

Currently we are an online and wholesale business - you are welcome to come and visit us at our Auckland office to check out samples or make your purchase, please make a time to come in and see us first. Unfortunately, we're not able to send out free samples for one-off purchases.

How much will it cost to ship to my address?

At RubberTree we offer FREE shipping Nationwide with every purchase. Nice!

Do you offer any warranty on your products?

Every single product we sell at RubberTree carries a minimum 12-month warranty as outlined in our Terms and Conditions. Some products will carry a 24 or 36-month warranty, which will be listed in those product descriptions.

Why do you ask for my registration number when ordering certain items?

As a complete custom fit, getting the right make and model of vehicle is crucial in our service to you. We make many products specifically for your vehicle - simply the more information you can give the better. 99% of the time the make, model, year and type (Sedan, Wagon etc.) is enough for us to get the right fit for your car. However, in some situations we need a little bit more information to ensure you receive exactly the right fit for your car - your registration number often provides this for us. If for any reason you're uncomfortable giving your registration number, simply send us an enquiry with your requirements and we'll be more than happy to help.

When can I expect to get my product?

Almost all products we sell are 100% made to order just for you. This ensures a cost effective service and product guarantee that retailers holding stock cannot do. Because of this, you can use the following as a guide on how long your order will take to be made:

Custom Car Mats: 4-5 working days

Custom Boot Liners: 8-9 working days

Custom Seat Covers: 10-15 working days

Bonnet Guards: 10-15 working days

Other Ute Accessories are held in stock and shipped direct from our supplier in 3-4 working days.

In addition to these lead times, please allow overnight delivery for the North Island and 1-2 working days for the South Island. Rural deliveries can sometimes take up to 3 days longer.

Got a question?

Contact our Customer Service Team on 0800 200 021

Monday to Friday 8:30am – 5:00pm