Silverfin Sports

Payment must be made within 5 days of purchasing goods unless payment by layby or some other prior arrangement has been made.

Payment can be made by direct credit, cash, ping or after pay. We do not accept payment for Trade Me purchases by way of Amex, Diners or CRT cards.

Please ensure you include the auction number reference when making payment.

If it becomes necessary, irrespective of reason, to return goods to Silverfin Sports, the customer shall bear the cost.

If goods have been damaged in transit, the customer should acknowledge receipt of “damaged goods”. They should contact Silverfin Sports as soon as possible so a claim can be lodged.

Goods must be inspected within 24 hours of delivery. Claims must be made within 48 hours of delivery and all packaging must be kept to substantiate the claim.

If after unpacking, the goods are found to be faulty or incomplete, the customer must contact Silverfin Sports to determine whether they should be returned.

No warranties shall apply to goods sold “AS IS WHERE IS”.

We do not offer refunds – please choose your products carefully.

Risk of Loss

All items purchased from Silverfin Sports are shipped in accordance to a shipment contract. This means that the risk of loss and title for items purchased pass to you upon our delivery to the carrier.

Pricing

We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items we advertise may be mispriced.

If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Customer Services

Emails, questions and queries will be answered between Monday – Friday 9.00 am to 5.30pm.

If you do not receive a response within 2 working days please check your junk box, spam and popup filters before contacting us.

All goods should be shipped within 2 days of confirmation that payment has been received.

You will receive an email message advising that your goods have been shipped.

Delays can occur during peak times such as Christmas, duck season, Fathers Day and long weekends – please be patient.

NOTE: We cannot deliver gas and ammo etc to postal boxes.