Taylors We Love Shoes

Ping & Afterpay

Multi Item Purchasing & Combined Freight:

(Limited to purchases made all on the same day)

If you wish to purchase more than one item and have them combined into one shipment to save on freight charges, please follow these steps:

• Browse the items you wish to purchase using the Buy Now function, identify which one has the single highest freight charge, select this item and pay as normal via Pay Now including the freight charges.
• Select each additional item you wish to purchase, choosing “buyer to collect” as the freight option and make payment as normal via Ping. - We will combine all your purchases into one parcel and dispatch together.
• For auction items that require bidding, we will calculate the shipping total after you have completed your purchases. Contact us for a total before making payment.
• If you are unsure, please ask via the Q&A facility, before making your purchase.

Please Note:

Our system automatically combines order placed by the same person on the same day, to reduce our handling and packaging time. Please be aware, it is our policy not to refund overpaid freight charges, If you choose not to use the combine freight option, or do not ask in advance, and then ask for a refund on overpaid freight.

Delivery Addresses:

To enable us to ensure accurate delivery to the purchaser, we will only ship to addresses received via the Trade Me address function. Please Do Not email your delivery address. Please ensure your correct address is saved in your trademe setting before completing your purchase. We cannot deliver to P O Box addresses.

Courier Deliveries:

• All goods are sent by courier with signature required delivery. We do not send by standard post. If you will not be home between 8am-5pm Monday-Friday to accept the delivery then please have the goods addressed to your place of work, otherwise you will be expected to chase up the courier. Tracking information is available on request.
• Courier fees include quality packaging and are combinable where possible on application.
• In the event that a parcel is returned to us as “undeliverable or unclaimed” redelivery fees will apply.
• Generally goods are dispatched the same or next working day once payment has been sighted and not before, however delays can occur during our peak times e.g. Christmas.
• Occasionally we can also have delays due to stock availability. In addition to Trade Me we operate several other sales channels, which can sometimes create stock availability issues. While we aim to keep our stock as accurate as possible, errors can occur. In the event that an issue with available stock occurs with your purchase, we will contact you right away to discuss the options.

Exchanges and swaps:

In the event you wish to exchange and item for an alternate colour or size, return freight is at the buyers expense and an additional $10 processing and re-freight fee applies.

Damaged Goods:

- Inspect your parcel BEFORE signing for delivery. In the event that the item is damaged, refuse delivery and lodge a claim with the courier and notify us by phone or email.

• By signing for delivery, you are assume responsibility for damage. PLEASE CHECK your parcel.

Faulty or inaccurate items:

• If your goods are not as were described, or faulty in anyway please contact us within 48 hours, so that we can put it right.

All emails will be answered between Monday - Friday 11.30am - 4.30pm. Due to the volume of emails we receive our reply may take up to two working days. It is company policy to reply to all emails - in the event that you have not received a response within this time then please check your junk box, spam and pop-up filters.

Trade me questions and answers will be answered as quickly as possible during business hours, usually within two hours. Outside of business hours, we will still aim to reply as quickly as possible, but this may take slightly longer.

Under no circumstances will we pass your details on to a third party, and all information supplied to Taylors We Love Shoes is considered private and confidential.

1. The Buyer must check the item(s) immediately after purchase / delivery and report any transit damage or faults by email within 72 hours of receiving the item. Taylors We Love Shoes reserves the right to refuse courier claims that are made after this time.
2. Contact must be made directly with Taylors We Love Shoes for approval prior to returning goods under warranty. Invoices will be required as proof of purchase. Photos or other forms of evidence may also be requested from the Buyer.
3. Taylors We Love Shoes will replace or repair where possible and refunds will only be offered where a replacement is not available. Original courier charges are non-refundable. Refunds will not be considered after the item has been used, if the buyer changes their mind or if the item is not “what you expected', Please choose your purchase carefully.
4. Products must be returned with all accessories including their original packing materials, cartons and boxes.
5. The Buyer has the responsibility and expense of sending back any faulty product to Taylors We Love Shoes. We do not accept returns by C.O.D and the return postage must be paid entirely by the Buyer. In return Taylors We Love Shoes is liable for sending the repaired item or replacement back to the Buyer, except in the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported. In which case, the buyer will be required to pay for return postage costs and the item will be sent back at the buyer's expense.
6. Changes in size or colour may be possible in some cases. Freight in both directions is at the buyers expense.
7. Warranties are not transferable beyond the original buyer.
8. Warranty valid in New Zealand only.
9. Taylors We Love Shoes adheres to the Consumers Guarantees and Fair Trading Acts along with Trade Me's Standard Trading Terms and Conditions
10. Warranty does not cover:

• Bonus accessory items such as batteries and storage bags and cases. - Incorrect assembly, misuse, abuse or use of a product.
• Neglect and careless storage.
• Unauthorised repairs.