Delivery :

• Please note that deliver to PO BOX address is available for products below 22kg and 1M length. Please make sure you have provided a correct physical address during checkout on products of excessive size.
• Our shipping system cannot accept order changes or cancellation after payment is made. You can follow our return policy for more information.
• To aid in smooth and speed of delivery, ensure your address is correct during the checkout. With correct information provided, your order is dispatched within 1 business day. Any changes to address after payment made will not be considered.
• Please allow 2 to 10 business days for product to arrive. We highly recommend to provide an answerable contact number and email address as we do make call to follow up item delivery status.
• Your item will be sent via Australia Post or courier depending on its size and weight.

Courier :

• Delivery is not available on weekends, public holidays or after business hours.
• Please note a re-delivery fee will be charged to you for items that are returned due to incorrect address or failure to collect from local depot.
• We aid to provide door to door delivery for every customer. However, buyers in remote areas may be required to collect item from their nearest freight depot. Please ensure if you have any questions about the re-delivery service, we are always here to back you up.

You may return your product to us, in circumstances where you purchased your item by mistake, by following CHANGE OF MIND/30 day money back guarantee policy, T&C applies.

• Under no circumstances we accept CHANGE OF MIND return 30 days after you receive the item!
• Item must be returned within 14 days once the return request is approved. Return item received after 14 days of approval will not be considered!
• A 20% restocking fees will apply to final reimbursement to cover labor cost, P&H, restocking, freight.
• To ensure the feasibility of return, please contact with our customer service team before returning the product.
• The item must be returned at the buyer's cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
• The item is securely packed to ensure it is received in original and re-saleable condition.
• The item is NOT opened, used, worn or damaged, and are in perfect condition when received
• Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
• If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.
• If you purchase the item via store, you must returned the item to the store with your proof of purchase.
• Please note that we do not accept return of oversize products like Bulky solar panels, which may cause in transit damage.

Terms of refund

We may refund by credit card or direct deposit. No cash refund.

1. Refunds may take up to 7 days to process.
2. Return item(s) under 30 Day Money Back Guarantee must be returned at your own cost.

Email: mailto:Sales@vicoffroad.com.au