Payment instruction will be sent to all buyers at the time of purchase. We ask that payment be made in 3 working days. Please ensure that you note the exact auction number on bank deposits to avoid confusion. Please also submit your delivery address via trade me. Payment may take few days to appear in our account so please allow for this.

We accept Pay Now / Ping Payment / Internet Banking / Bank Deposit / Layby.

For Layby Order Payment terms is 20% deposit and pay it off within 4 weeks. Order will be only dispatched upon full payment is received.

We are GST registered and are able to provide a GST invoice if required at the time of purchase.

We use variety of couriers depending on the size and destination of your order. Shipping prices are shown on the listing pages.

We are not able to deliver to PO Boxes so please supply a physical street address for delivery. All parcels are generally sent out the next working day after payment is received. Payment may take few days to appear in our account so please kindly allow for this. Shipping times can vary depending on where you are located. Rural areas need to allow for few more days on top of the standard time for deliveries. Delays may occur during peak times i.e. Christmas etc…

Pick up also available unless specified on the listing.

Note: Please enquire before buying for shipping rates to Waiheke Island, Great Barrier Island and Chatham Island. Freight for these areas is calculated by the address and the measurements of the item being shipped.

Returns are accepted as long as you notify us within 7 days of purchasing the item. To return an item, it must be unused and in the same condition you received it in, with the original packaging.

We will cover the cost of return shipping if the product was sent in error, or was faulty. Unfortunately, we cannot cover the cost of shipping for change of mind,so please choose carefully. Please send your parcel with a tracked courier service, as we are not liable for returns lost in transit.

Please contact us to discuss any refunds and we will try our best to put it right. Once we receive the parcel, we will send you an email to confirm and the refund will be processed through your original payment method.

Our warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.

If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution. This could be either a repair, replacement or refund. We reserve the right to provide the best possible solution based on availability of stock.

Our customer support team are available to answer your online enquiries within the hours below:-

Monday - Friday: 9am - 4pm Weekends: Closed Public Holidays: Closed

We would generally take 24-48 working hours to respond and this may take longer on a peak season. We appreciate your patience in advance.