Xtreme Imports Kapiti

Payments.

We accept Bank deposit, Eftpos and credit card in store.

Out of Stock and Backorders

While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfill your order or source a replacement product. If this should occur we will contact you and offer either a store credit for the value of your purchase or a full refund. Please note that we cannot offer a backorder or 'rain check' facility.

All of our orders are shipped through Fastways Couriers, Mainfreight or Toll.

Shipping Costs

Our Shipping costs start at $5.00 for small size items that fit into a bag for all of NZ. A product that fits into a small box is $7 for all of NZ. If a product is in a bigger box but is still not classed as bulky freight it is $10.00 for North Island and $18 South Island. Bigger items will have a higher shipping rate. Rural delivery is extra. All shipping rates will be specified on each item.

Bulky Shipping

Bulky products are shipped via Mainfreight and the price varies from product to product, however the price is clearly marked on each option and is grouped into different North and South Island regions. The price given on each option is to the nearest Mainfreight depot for collection from there. If you are close to the depot delivery to home may be arranged. If home delivery is arranged you will need to be home at the time of delivery.

Combined Shipping

We may be able to combine shipping. Please check with us if your are interested in multiple items.

Estimated Delivery Times

Delivery times are usually 2-4 days North Island non rural, 2-6 days South Island non rural. Rural delivery may take a few days longer.

Please Note: additional freight may be charged by Air Chathams for delivery to the Chatham Islands.

Goods are not returnable simply because you changed your mind.

We aim for 100% customer satisfaction, in the unlikely event that an item arrives faulty we will replace or exchange if your:

• Item is damaged
• Item is defective
• You notify us within 7 days
• If your item is unable to be replaced we will offer you a refund

We will do our best to resolve any problems as quickly as possible.

It is the customer's responsibility to return goods for any reason.

Xtreme Imports Kapiti 8 Sheffield Street Paraparaumu 5032

Phone 0212804204

Our warranty policy covers our products for 3-6 months (depending on the product) from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.

If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution. This could be either a repair, replacement or refund. We reserve the right to provide the best possible solution based on availability of stock.