We accept payments through Ping and Afterpay.

Standard delivery:

$14.99 Delivery within 3-10 business days.

Your Discount Chemist will refund and/or replace any damaged or faulty stock at no additional charge if claimed within 14 days.

Change of Mind Returns Conditions

• All items that have been ordered incorrectly by the customer or any unwanted products will be refunded the purchase amount minus the postage charge.
• Must be sent within 14 days of the purchase date.
• Items must be unopened and returned in the original packaging. Returns will not be accepted if the product has been opened.
• We will not refund the cost of shipping to send the items back to us.
• Any return postage charges will be the responsibility of the customer.

Faulty Product Returns Conditions

• Contact us to arrange this, as some product manufacturers choose to deal with the customer directly.
• Your Discount Chemist will refund or replace any damaged or faulty stock at no additional charge if claimed within 14 days.
• This will be classified as a free return, Your Discount Chemist will cover the delivery fee to send it back to us.
• Must be sent within 14 days of the purchase date.

It is advised to contact us directly regarding all returned and refundable items.

Do you offer free delivery? We do not offer free delivery.

Do you ship internationally? Other than NZ, we also ship to Australia

How long will it take to receive my order? Delivery times vary based on your location and chosen shipping method. Standard delivery typically takes 2–8 business days.

Can I track my order? Yes! Once your order is dispatched, you will receive a tracking number via email.

What payment methods do you accept? We accept Ping and Afterpay

Can I cancel or change my order? If your order has not yet been dispatched, contact us as soon as possible to request changes or cancellation.

Do you accept returns? Yes, we accept returns within 14 days of purchase for unopened and unused items. Please refer to our returns policy for more information.

Have a question about our Trade Me store, products, or anything else? Our friendly Customer Service team is here to help—give us a call!

Phone +61 2 6585 9200

Mon - Fri 9 am - 5.00 pm (Australian Eastern Standard Time)

mailto:sales@yourdiscountchemist.com.au