All orders must be paid for in full before shipping.

Direct Credit Alpine Spas Limited BNZ 02-1278-0013740-000

Credit Card & Others (No extra fee) Visa, MasterCard, Q-Card, Farmers Card, GEM Card & GE Cards. Phone 0800 99 33 88

Eftpos / Cash on pickup Eftpos and cash payments are available in our Christchurch & Auckland showroom.

Finance Please call 0800 99 33 88, we can get you pre-approved with Finance.

GST Tax Invoices We are a GST registered company and tax invoices are supplied with every purchase.

In order to qualify for the Alpine Spas 60 day right of return the following criteria must be met:

1. You must be the original owner of the spa – purchases are not transferable.
2. You must deliver to the nearest freight depot. All costs of removal, return and the original delivery cost for the spa are the customers responsibility.
3. Your eligible spa must be in as new condition as determined by Alpine Spas or Alpine Spas Agent. Such damage may include, without limitation, internal or external scratches, scrapes, dents, odors, rips, burns, etc.
4. Your spa must be returned to the depot in the same working order as it was received on pickup/delivery.
5. Your spa must not have been subject to any liens or other security interests.
6. A minimum of (30) days must have passed since the delivery date of your spa.
7. Your spa must undergo a full inspection by an Alpine Spas representative before a refund is given.
8. If you choose to proceed with the return, you must notify us in writing to PO Box 79114, Avonhead, Christchurch 8042, New Zealand.

Alpine Spa Pools & Swim Spa Warranty

STRUCTURE: The frame construction is guaranteed for ten years from the date of delivery, against failure in: structure due to faulty workmanship or materials, provided that the installation, use and maintenance have been carried out in accordance with normal practice according to our recommendations.

THE ACRYLIC: The shell structure is guaranteed for five/eight* years from the date of delivery, against defects in structure & material leading to water loss from the spa pool provided that the installation, use and maintenance has been carried out in accordance with normal practice according to our recommendations and owner’s manual. *5 years on premium range, pure spas range. 8 years on platinum range spas and swim spas.

HEATERS & JETS*: All heaters (non-heat pump) & jet pieces have a five-year warranty from the date of delivery against faulty components, provided that the use and maintenance has been carried out in accordance with normal practice according to our recommendations and owner’s manual. (Heating elements & jet pieces are not covered under this warranty against corrosion due to water imbalance). *After 12 months this warranty is limited to supply of replacement parts and excludes labour.

ALL EQUIPMENT*: Heat pumps, filtration cartridge holder, motors and pumps, ozone generator, audio system, lights, control valves, system controllers & equipment i.e: control box and touch pads have a two-year warranty from the date of delivery against faulty components, provided that the use and maintenance has been carried out in accordance with normal practice according to our recommendations and owner’s manual. - Excludes UV bulb, which carries a 1-year parts warranty (replacement bulb will be sent free of charge, to be installed by customer, if failure of bulb occurs within a 1-year period). *After 12 months this warranty is limited to supply of replacement parts and excludes labour.

CABINET WARRANTY*: Alpine Spas warrant the spa cabinet against defects in materials and workmanship for a two-year period from date of delivery. This warranty specifically covers the structural integrity of the cabinet. The spa cabinet finish is warranted to be free from defects in materials and workmanship at the time of initial delivery. Fading and weathering of the surface will occur naturally over time and are not considered defects. *After 12 months this warranty is limited to supply of replacement parts and excludes labour.

Alpine Gazebo Warranty STRUCTURE*: 2 years. Fading and weathering of the surface will occur naturally over time and are not considered defects. *After 12 months this warranty is limited to supply of replacement parts and excludes labour.

Alpine Sauna Warranty INDOOR SAUNAS*: Alpine Spas warrant the workmanship against defects in materials and workmanship for a two-year period from date of delivery. Electronics and parts also carry a 2-year warranty. OUTDOOR SAUNAS*: Alpine Spas warrant the workmanship against defects in materials and workmanship for a 5-year period from date of delivery. Electronics and parts also carry a 2-year warranty. *After 12 months this warranty is limited to supply of replacement parts and excludes labour.

Furniture Warranty GENERAL*: All furniture carries a 1-year warranty. Electrical Connections All electrical connections must be carried out by a qualified electrical contractor. Failure to do so will immediately VOID this warranty. Alpine Spas reserves the right to ask for proof that the appliance has been installed by a qualified electrical contractor.

Warranty Exclusions The warranty is not transferable. Warranty periods are effective from original delivery date and do not reset on replacement or repaired products. This warranty does not extend to wear and tear or damage resulting from accident, negligence, misuse or inappropriate maintenance of the product. Spas & Swim Spas must be maintained, and the water therein chemically treated according to sound and well-established methods and abrasive cleaners are not to be used on any surfaces. Spa Pools, Swim Spas and Gazebos must not be left wrapped or empty in direct sunlight as this may result in damage to the product surface and fittings. The guarantee shall be invalid if the product is damaged by earth or ground-fill movement, Act of God, acts of aggression, by accident, or by intentional, reckless negligent acts of any person. In no event shall Alpine Spas, its agents or employees, be liable for Injury to any person for any claim of damage, however arising. The product cannot be altered or modified from its original state. All servicing and repairs are to be carried out only by a service agent authorised by Alpine Spas Limited. This warranty does not include all commercial installations, i.e. hotels, motels, gyms, sports clubs where larger density applications are apparent. Please contact us to confirm which model is best suitable for your environment. If any such defects appear or occur the Purchaser shall inform Alpine Spas or its representative by notice in writing within seven days of such defect. Any such notice is required to set out the exact nature of the defect and the circumstances in which it was noticed. (Email or call 0800 99 33 88).

Warranty Limitations This warranty is the only warranty offered by Alpine Spas and excludes any other implied or oral undertakings. Except as described above, this warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration with Alpine Spas’ prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by Alpine Spas, failure to follow Alpine Spas’ Pre-Delivery Instructions or Owner’s Manual, or repairs made or attempted by anyone other than an authorized representative of Alpine Spas. Alpine Spas or its agents will not be liable for any incidental or consequential loss or injury. Alpine Spas will not be liable for costs associated with but not limited to building alterations, removal costs, delivery costs, or labour costs associated with the replacement of a spa, swim spa, gazebo or sauna.

Alpine Spas Limited

AUCKLAND

Auckland Showroom:

551 Great South Road Penrose Auckland

Showroom hours:

Monday - Friday: 9:00am - 5.00pm Saturday - Sunday: 10.00am - 5.00pm

Free Phone:

0800 99 33 88

CHRISTCHURCH

Christchurch Showroom:

105 Blenheim Road Riccarton Christchurch

Showroom Hours:

Monday - Friday: 9.00am - 5.00pm Saturday - Sunday: 10.00am - 5.00pm

Free Phone:

0800 99 33 88

All our models are available for viewing in both showrooms.

WELLINGTON

Wellington Warehouse:

Warehouse Dispatches/Pickups Only 81 Aotea Quay Wellington

Free Phone:

0800 99 33 88