Chances Surf

NZ Shipping: Fast free shipping for NZ orders over $50, $5 shipping for NZ orders under $50 Your purchase should arrive in 1-3 Business Days. We send all courier parcels signature required.

Australia Shipping: $15 Shipping to Australia (Excludes bulky items) Your purchase should arrive in 3-5 Business Days.

As we want you to be fully satisfied with your online purchase, we will happily replace or exchange any garment that you are not 100% happy with as long as it is received by us within 30 days of your order being delivered and is still in new, unwashed condition with the original garment tags intact.

How do I know my order has been shipped? You will receive an email notification when your order has been shipped.

How will my order be shipped? We ship orders by tracked courier and a signature is required on receipt. Therefore, we recommend you provide an address where you will be located during office hours. (If you provide a work address, please include full details including business and receivers’ name.) Should there be nobody available to sign for your delivery; a card to call will be left for you to arrange delivery at another time.

When will my order be shipped? Orders are shipped the same day or next business day. Delivery times are dependent on your location but are typically 2 working days within New Zealand. Rural delivery may take an extra day.

Can you deliver to PO Box addresses? Yes!

Can you deliver to my work address? Yes, if you provide a work address, please include full details including business and receivers’ name.

What is your returns policy? As we want you to be fully satisfied with your online purchase, we will happily replace or exchange any garment that you are not 100% happy with as long as it is received by us within 30 days of your order being delivered and is still in new, unwashed condition with the original garment tags intact.

How do I return an item? To return an item, please fill out the EXCHANGES AND RETURNS section of your invoice and send it to us with the item you wish to exchange or return. You will receive email confirmation once your exchange is complete.

The team here at Chances Surf NZ would love to hear from you! If you have any questions about TradeMe listing, feel free to ask a question on the listing page.