We can deliver your order to any home or business address in New Zealand where someone will be available to sign for the receipt of your products (they must be over 18).

Unfortunately, we cannot deliver products to PO Boxes.

Generally we ship products via our chosen courier. Freight and handling charges apply to all orders and such charges will be displayed during the checkout process. We aim to deliver products within 10 days of the time of your Order, but we can’t absolutely guarantee firm delivery dates or times. We will try to let you know if we expect to be unable to meet our estimated delivery date or time, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed delivery.

In the event you wish to follow up on any order, please contact us on 0800 287 746 or email us.

Delivery of an order shall be completed and all risk in the products (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the address you gave us.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is caused by circumstances beyond our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date.

You agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to you, even without a signature.

If:

• any products are damaged in transit to you
• We have shipped the wrong product to you
• We have shipped the wrong quantity of products to you;
• you wish to return a product you have ordered for any other reason you must contact us by phone 0800 287 746 or email us within 7 calendar days of delivery.

Any product returns must be returned in original unused condition, complete with its original packaging, product literature (if any), etc. Where a product is returned because we have made an error or it has been damaged in transit to you we will bear the shipping costs to return the product and we will provide a full refund. Where a product has been returned because you have changed your mind or ordered the wrong item you are responsible for the return shipping costs.

When you contact us about your return, we will provide you with an Authorised Product Return (APR) documentation and any additional information that may be required to facilitate return shipping to us. This APR documentation must be returned with your product. We will not accept or process any returns that do not contain the APR documentation. After we receive your return, we will process the return and issue any applicable refunds as soon as commercially reasonable under the circumstances of the return.

Fisher & Paykel cannot process or refund packages marked "Return to Sender" or any other packages not marked with an APR issued by us as required above.

https://www.fisherpaykel.com/nz/privacy-policy

These terms and conditions (“Terms and Conditions”) are entered into by and between you and Fisher & Paykel Appliances Limited of 78 Springs Road, East Tamaki, Auckland, New Zealand (“Company”, “we”, “us”, “our”).

If you have a query regarding a spare part please phone 0800 287 746 or email us.

If you would like to contact us for any other reason, including a concern or complaint, please phone 0800 372 273 or email us.

All personal information we collect is subject to, and only used in accordance with, our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you.

1 ORDERING PRODUCTS AND/OR SERVICES

When you place an order for a product, you are offering to purchase that product from us. After you place an order, you will receive an email from us acknowledging that we have received your order and notifying you if we have accepted your order.

We reserve the right to not accept any order from you including, without limitation, where stock is not available, there has been an error in the advertised price or product description or if we believe (in our reasonable opinion) that the applicable order has been placed for, fraudulently or otherwise in breach of these Terms and Conditions. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the email address you provide to us.

We only supply products and services for domestic and private use. You agree not to use the products or services for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We must supply products that are in conformity with these Terms and Conditions and any accepted order placed by you.

The most up-to-date edition of the applicable product Use & Care Manual should be consulted prior to, and strictly followed in the course of, installation of any product. To download any of our Use & Care Manuals visit http://www.fisherpaykel.com.

Only genuine replacement parts should be used in any Fisher & Paykel appliance.

If notified by us, (for instance, in the applicable product Use & Care Manual) installation of replacement parts must be undertaken by a trained and supported Fisher & Paykel or other appropriately qualified or registered technician. To locate a trained and supported Fisher & Paykel technician, go to https://www.fisherpaykel.com/nz/support/book-a-service.html for our online booking form. You can also call 0800 372 273 for further information. We do not accept any liability whatsoever for any loss, costs or damage caused by using replacement parts which are not genuine replacement parts and/or replacement parts not being installed by a trained and supported Fisher & Paykel technician or other appropriately qualified or registered technician (where we have advised that such technician is required).