Green Eden Online

Contact and Payment must be made within 3 days once winning the auction. Payment instruction will be sent automatically after a few minutes from the auction closing time. It will include our bank account information for the Direct Deposit payments, the pickup location and opening hours.

Payment Methods we accept:

• Direct Deposit:

Please deposit payment (including shipping) into our bank account:

Account Name: Green Eden Online Account Number: ASB Bank 12-3034-0049586-00

NOTE: it sometimes takes a couple of WORKING days for your payment to appear in our bank statement. Please include the auction number and Reference number with your payment, Failure to do so may result in your order being delayed. If you do not receive feedback within 5 Working Days of making the Payment, please contact us to ensure that payment has been received.

• Credit Card (Pay Now Via Trademe)
• Debit Card
• Cash or Eftpos – PICK UP ONLY

We do not accept Cheques.

IMPORTANCE PLEASE DON'T FORGET TO USE TRADEME REFERENCE ( reference No start with p) AS YOUR BANKING REFERENCE.

Layby:

4 Week lay-by is available on purchases totaling $100 or higher. To do a lay-by you need to use the buy now, then send me your full delivery address and phone number and I will quote combined courier if you buy more than 1 items, 20% deposit is to be paid into our bank account within 3 days, the balance is to be paid over the next 4 weeks.

You have up to 7 days to change your mind after the initial deposit. However, if we didn't receive any written notice from you within this 7 days period, and you decide to change your mind, we will not refund your initial deposit.

• Prices, Descriptions and images are subject to change without notice.
• While every effort is made to ensure that all the information on Trade Me is current and accurate, we take no responsibility for typographical errors, or errors in pricing.
• Colors of products in the images may vary slightly from colors of the actual product, due to lighting when the picture was taken.
• Please make sure you select and pay the correct courier charge, not doing so will delay the shipment of your goods.

Warranty and Repair Guide:

Green Eden Online will meet our obligations under the Consumer Guarantees Act.

The Warranty and Repair Guide applies to the following products only:

• All new products with warranty stated in product descriptions.

Warranty Periods start from the date of purchase.

We don’t provide warranty for some promotion products, please ask before your purchase.

Extended Warranty:

Additional years of Extended Warranty may be purchased on top of standard warranty. Please ask before your purchase.

Regular Warranty conditions also apply to the Extended Warranty. Extended Warranty must be purchased with products.

Repair:

All warranties are return-to-base warranties.

Green Eden Online is not liable to cover the delivery fees for sending in/out the item.

Contact must be made prior to returning the product and a job number may be provided. Items to be serviced might be sent to an independent service agent for assessment.

Please note that repair technicians only work from Monday to Friday, and no repairs can be serviced on weekends and public holiday.

All items will be repaired if possible and repairs carry a 30 Day Warranty on specific work done regardless of warranty status.

The assessment and repair process may take 5-15 working days, subject to the availability of parts and technicians.

A similar specification might be offered as a replacement. Accepted replacement carries the warranty of the original purchase.

Assessment Bond:

A $35 Assessment Bond may be required to book in an item returned for service under warranty conditions. The Assessment Bond is refundable if warranty conditions are applicable to the device returned and at least one fault was found. The Assessment Bond is not refundable if the device fails to meet warranty condition or if no fault was found.

The Assessment Bond only applies to the items over $100. No Assessment Bond is required for the items less than $100, Customers needs to pay the inspection fee and delivery fee if the device fails to meet warranty condition or if no fault was found.

Warranty Applicability:

Warranty conditions are applicable if:

The device is within the warranty period, and the device has failed due to faulty parts within the warranty period; and the device fault is covered under warrant; and the device and its accessories have been handled properly for their intended use, in accordance with the operating instructions.

Warranty conditions aren’t applicable and device isn’t repairable if:

The device is outside the warranty period; or the device fault isn’t covered under warranty; or there is evidence of repair of tampering by an un-authorized person.

Faults not covered under warranty include:

Liquid/ Moisture damage; Physical/impact damage; Power surge damage; Rough handling; unreasonable use or exposure to harsh environments such as extreme temperatures; direct sunlight and excessive dust; faults caused by the use of unoriginal accessories; faults caused by the use of non-original accessories; faults caused by system modification( rooting, jail-breaking, and installation of customs' parts); faults caused by third party applications; faults due to normal wear and tear of the device.

Liquid/Moisture damage:

Liquid damage refers to any signs of corrosion that may be present in the device, on a printed circuit board, component or user interface. In some cases, the liquid damage may not be visible to the naked eye but can be detected with the use of a professional microscope. Liquid damage causes “latent damage” to the circuitry, meaning that although the device may appear to be operational, there is internal degradation to the circuitry which may result in a later failure. Possible cause of liquid/moisture damage may include: Rain exposure, Immersion in liquid, Exposure to excessive perspiration, Exposure to steam/excessive humidity; condensation (When moving from a cool or air-conditioned environment into a warmer humid environment).

Data Loss Warning for Electronic device repairs:

All electronic devices may irrecoverably lose some or all user software settings and data in the process of assessment and/or repair. It is the customer’s responsibility to back up data prior to booking in the device for assessment. Green Eden Online and independent service agents take no responsibility for data loss during assessment and/or repair of for consequential personal or business loss.

Unclaimed repairs:

All products not claimed within 1 months of being advised (by phone, text or email) will become the property of the repairer and processed at the repairer’s discretion.

Customer Feedback:

Sometimes we will place a feedback in order to contact you if contacting you through email does not work.

Thanks for shopping with Green Eden Online.

Delivery

Goods will only be dispatched once the full payment (including the correct courier charge) is received. If you do not receive your parcel within 5 Working days of feedback placed in your account, please contact us and we will track your parcel.

Please Note:

• We DO NOT deliver to PO Boxes.
• Please enter your mobile number in the page "Confirm your purchase" just in case the delivery company can't find your address. Otherwise, the buyer needs to pay for extra delivery cost.
• If you found any delivered parcels damaged, please don't sign and/or don't accept the parcels. Otherwise we may not refund from the delivery company for you.

Delivery fee

In addition to the price of Products ordered, the Customer shall pay Green Eden the delivery fee of your order if delivery is required. We use the right courier companies to deliver your goods at the best rate. The Delivery fee will depend on the size and weight of the goods and your delivery address. We list the delivery fee in each of product descriptions based on the delivery areas, Customers need to select the right delivery fee in your purchase order. If you purchase more than one product, you can ask us for the combined delivery fee by email or just write a note in your order, our customers service staff will inform you of the combined delivery fee as soon as possible. For orders with the wrong Delivery fee selected, Green Eden Online reserves the right to adjust the delivery fee to reflect the actual cost of delivery. Whether the Delivery fee is reasonable or not will be determined by Green Eden in its absolute discretion. If Green Eden chooses to adjust the delivery fee, the Customer will be contacted prior to the order being delivered to confirm acceptance of the revised fee. Deliveries of such orders will not be made unless and until this confirmation is obtained. No member of the Green Eden Group shall be liable to the Customer for any delivery delays resulting from the need to obtain approval of the revised fee prior to delivery.

Pickup:

Please bring your REFERENCE NO( reference No start with p) when pick up. We accept cash and eftpos when pick up.

__ IMPORTANCE __

• Any goods waiting for pickup needs to be picked up within 10 working days after order being placed. Please inform us to hold it if the buyer is unable to pick up on time. Otherwise we may cancel the order without notice.

In most cases you can return products you have bought online.

The Consumer Guarantees Act and Fair Trading Act provide the basis for Green Eden Online Returns Policy. Green Eden Online has a 7-Days money-back guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at Green Eden Online.

Restrictions and exceptions resulting from New Zealand Copyright laws and health and safety issues mean a refund or exchange is only available for the following products if that product is defective:

• Mobile Phones
• Consumables (perishable products – some Health and Beauty/Pharmacy products)
• Underwear – swimwear
• Jewellery (earrings)
• Printer cartridges (when packaging is opened).

If a product is deemed unsatisfactory, we can offer to exchange it for another one (ie: a different colour or size) or another similar product for the same value. Proof of purchase is required in order to get an exchange or a refund.

How to Return a Product

• Goods can be exchanged or Credited within 7 days of delivery provided that they are returned undamaged, unused and in their original packaging. Contact MUST be made directly with Green Eden Online for approval prior to returning. Freight charges are not refundable. We do not provide refunds for CHANGE OF MIND.
• Any Faulty and/or damaged products must be reported within 3 days of delivery; we will immediately replace or repair the faulty/damaged item. Green Eden Online is not liable for any claims made after that time frame. So please check the product as soon as you receive it. IF you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as Delivery Company will need to inspect it.
• If you received the wrong product, we apologies, and will organize the return of the product and send you the right one as soon as possible, at our cost.

Refunds

According to the Consumer Guarantees Act and Fair Trading Act, usually when you buy things the contract is final. You don't have the right to get a refund simply because you've changed your mind or your circumstances have changed.

- Exceptions to the rule

For the faulty products still under return to base warranty (please see the details in the clause "return to base warranty"), we will refund only if the faulty product can't be repaired and/or exchanged for another one (ie: a different colour or size) or another similar product for the same value.

Green Eden Online

Customer Service

Mobile: 021826628

Tauranga Pickup Depot

Address: 1 Kauri Street, Gate Pa, Tauranga 3112

Open Hours: please make an appointment before coming (normally available most of the time)

Distribution Warehouse

KatiKati, Western Bay of Plenty. (not open to Public)