No purchases will be shipped without full payment. We accept payment via PayNow, Ping or AfterPay.

We work hard to ship your item to you as fast as we can. Items are shipped from AU using DHL courier and all orders are delivered between 2-4 business days. All NZ customs duty and/or tax will be paid by Green Gadgets and you WILL NOT pay anything extra.

Please note, DHL is unable to deliver to a Post Box as a signature is required. Tracking for your order will emailed at the time your order is dispatched. All delivery times quoted are estimates, not guarantees. We have no control over delays caused by our preferred delivery service.

Returns & Warranty

We want you to love your device so if you are not completely satisfied with your purchase, we want to hear about it.

Refurbished Devices come with a 30 Day Satisfaction Guarantee (As New, Excellent, Very Good, Good, Imperfect Grades only)

If at any time within the first 30 days from purchase date you are not completely satisfied with your device please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. Once received and inspected, we will facilitate an exchange or refund.

Please Note:

• If the return is for change of mind postage is paid by the buyer
• We do not accept responsibility for return items until they reach our warehouse so we strongly recommend using tracking and/or insurance for the delivery
• We will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from us to remove the lock. The device will be returned if still locked after 5 business days
• Please ensure your device is factory reset and powered off prior to shipment - IMEI will be validated against the IMEI shipped. Returns will not be accepted on mismatched IMEI’s

Brand New device come with a 30 day Change of Mind policy. If at any time within the first 30 days from purchase date you change your mind regarding the purchase of your Brand New device please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us.

Please note:

• A restocking fee of 20% will be charged if the package has been opened or damaged
• Return postage is paid by the buyer
• The device must be returned in the original package, accessories included

Warranty

The Consumer Guarantees Act 1993 sets out minimum standards for goods sold by Green Gadgets. In the event that goods sold are deficient or faulty, the retailer has the obligation to repair, replace or refund. All Green Gadgets Brand New products are supported by a 24 Month Manufacturer Warranty. This warranty covers all manufacturer faults with the product (excluding any physical or liquid damage).

Our Green Gadgets Refurbished products are supported by a Green Gadgets 12 month warranty.

Prior to returning a device for warranty, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your item back to us. Once received and inspected, we will facilitate a repair, refund or replacement.

• Please refer to the item description to verify the length of warranty offered
• We will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from us to remove the lock. The device will be returned if still locked after 5 business days
• IMEI will be validated against the IMEI shipped. Return will not be accepted on mismatched IMEI’s
• The assessment process may take up to 7 working days

Green Gadgets Warranty is void in the below instances:

• Cracked screen or physically damaged
• Water damage
• Software that has been tampered with - Unauthorised repairs (3rd party repairs)
• Customer has failed to take reasonable steps to avoid the quality becoming unacceptable
• Customer has used the product abnormally To initiate a Warranty claim please contact us at mailto:customercare@greengadgets.co.nz

Included Accessories Accompanying accessories (such as cables and wall chargers where offered) are 3rd party accessories. Brand New Devices are all shipped in original manufacturer packaging with original accessories.

If you have any questions regarding an item you wish to purchase please contact us through Questions & Answers. Alternatively you can send us an email to the address below.

Phone support is currently available for post purchase correspondence and you will be provided with our contact details with package contents.

mailto:customercare@greengadgets.co.nz

Device Grading

We stock the latest Brand New and Refurbished devices at highly competitive prices.

Brand New devices are in their original packaging - unused, unopened, undamaged - and complete with 24 month Manufacturer Warranty.

Refurbished devices have all passed a rigorous, industry leading 72-point inspection process, using comprehensive Diagnostics & Erasure software. Devices are all covered by our 30 Day Satisfaction guarantee (Love it or return it!) and our Green Gadgets 12 Month Warranty against defects. All of our Refurbished devices are 100% fully functional and separated onto 4 categories based on their Cosmetic Condition:

As New: The product is in absolutely pristine condition and is fully functional having passed our 72-point diagnostic check. 30 Day Satisfaction Guarantee

Excellent: This item is in excellent cosmetic condition, showing minimal signs of wear such as small scratches or marks, which are only visible close up. It is fully functional having passed our 72-point diagnostic check. 30 Day Satisfaction Guarantee

Very Good: Representing excellent value for money, this item displays more obvious signs of wear such as such as scratches, blemishes or scuff marks. It is fully functional having passed our 72-point diagnostic check. 30 Day Satisfaction Guarantee

Good: A perfect solution for the value conscious who will put their device in a case. This item will display more obvious signs of wear such as such as significant scratches, blemishes, scuff marks and/or small chips. It is fully functional having passed our 72-point diagnostic check. 30 Day Satisfaction Guarantee.