Mega Deal Warehouse

We offer FREE DELIVERY on all items New Zealand wide!

Orders are dispatched within 1-3 business days.

Your order will be shipped using a tracked service and a tracking link will be provided.

Delivery can be expected within 5 -10 business days.

Occasionally due to circumstances outside our control, delivery delays may occur.

If you believe there has been an issue with your delivery, please contact Customer Care through the message function via your order within 5 days of receiving your Shipping Confirmation email, so we can launch an investigation with our couriers on your behalf. To avoid any preventable delays, please ensure you double-check your order details, including your full delivery address, prior to placing your order at checkout.

Import/customs/inspection charges may apply and are the sole responsibility of the customer. Please refer to your country's relevant Customs and Import Polices prior to purchase.

Return Address: Mega Deal Warehouse, Suite 3, Building 6, 49 Frenchs Forest Road East, Frenchs Forest NSW 2085 Australia

CHANGE OF MIND:

We will happily provide a refund subject to the following conditions:

• The products being returned are in sealed, unused and re-sellable condition
• Proof of Purchase accompanies the returned product
• The request for return is within 5 days from the date of delivery
• Any return postage is to be covered by the customer

All returns will be carefully inspected by our staff upon receipt into our warehouse to ensure the above conditions are met, prior to approving an online refund. It is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration. Any returns deemed non-complaint with the above conditions will consequently not be eligible for a refund, the product will be considered abandoned and we will dispose of it.

FAULTY PRODUCTS:

Defective items include (but are not limited to):

• Broken parts
• Missing parts
• Manufacturing inconsistencies
• Damage sustained during delivery

If you have received an item you believe to be damaged or defective, please contact Customer Care via the order message function within 7 days of the date of delivery, providing photographic evidence of the defect or damage, including the state of packaging, where applicable.

If we determine the product you have received is indeed faulty, you will be entitled to one of the following remedies:

• A replacement of the faulty part (including postage paid by us, where applicable)
• A replacement of the entire faulty product (including postage paid by us, where applicable)
• A full refund of the purchase price for the affected product (including postage, where applicable).

RETURN TO SENDER:

If an order is returned to our warehouse due to an error on part of the customer, including (but not limited to):

• Failure to collect from Post Office or Drop Location within courier hold timeframe,
• Providing incorrect or incomplete delivery address at checkout,
• Refusing any applicable customs fees,

The order will be refunded and re-stocked into our warehouse inventory, less the standard $10 RTS fee we incur from our couriers as a result.

Email: mailto:megadealwarehouseau@gmail.com