Midea Appliances

We accept many payments methods.

Paynow / Pings through Trademe.

Cash, EFTPOS, Credit card, accepted at our Newmarket retail stores.

Bank transfers

Payment could be made to our bank account below

NZD: ASB Bank JM Appliance Limited 12-3678-0008130-00

Please use your Trademe number as your deposit reference.

GST Tax Invoices: We are a GST Registered Company, and a GST Invoice will be provided with every sale.

Midea 7-day Return and Exchange Policy

In terms 7-day right of return and exchange policy, customers can return or exchange store-wide products within 7 days after purchasing. The products should be returned unused, in its original condition with packaging, accessories and not affected for re-sell.

To esquire about returning eligible products, please contact our customer service team: Phone – 09 930 0902

Warranty

Midea provides a fast and professional “after-sale” service team throughout New Zealand. Standing by the quality of JH products, we (Midea) offer an industry standard warranty, up to 5 years on selected products.

Any service under warranty must be authorised by JH Appliance in advance and be provided by an authorised JH Appliance service agent. All JH Appliance’s goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (‘the ACT”). You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits conferred under this Midea Appliances warranty are in addition to other rights and remedies available to you under the ACT (see also 8. below). Full terms and conditions can be viewed below.

To make a claim under warranty, please contact customer service via phone on 099300902 (EXT: 3) or via email. We take serious for every single service job under warranty, when you make a claim, please have ready the following documents: Proof of purchase, please attached the receipt/invoice you obtained from the retail store. Serial number, a unique, identifying number or group of numbers and letters assigned to an individual appliance. Your contact details including name, address, email, model number and faulty reason, so that we can place your warranty service quickly and efficiently.

Completed Service Request Form please

Pick-up Service

Collection is available on our Auckland Midea Shop. Address is 372 - 376 Broadway, Newmarket, Auckland.

You could choose "pick up" at check out and we will send you a notification once your order is ready to be collected. Normally, orders could be picked up in 2-4 business days.

Please only come once you have received the notification.

Please ensure you have a proper vehicle to load all your items prior to come to collect your purchase.

Please note you need to make sure that pick up your orders within seven business days of purchase, Otherwise, storage fee may incur.

Standard Delivery Service

In most cases we will dispatch your order within 2 working days after payment is received. We normally use Post Haste or Courier post for small items, and Bascik/ONSEND transport for large items. We may use other freight service providers at our own discretion.

Estimated delivery time after we have shipped your order by different regions as below:

Small items (Less than 0.125 m³. For example, a rice cooker) Auckland: 2-5 workdays North Island except AKL: 3-7 workdays South Island: 4-10 workdays

Large items (Over 0.125 m³. For example, a washing machine) Auckland: 3 -10 workdays North Island except AKL: 5 -12 workdays South Island: 6 -15 workdays

Our carriers will endeavor to give you advance notice of the delivery to your address on the day if requested and whenever practical.

Please note: Estimated delivery time is NOT a guaranteed delivery time. Delivery time could be affected by many factors.

All deliveries are door to door service only. The delivery driver will NOT do the following services: Unpacking & assembly?Installation?Placement within your home?Old appliances removal.

Requesting a Delivery Date Regarding the logistics services, we cannot guarantee deliveries on a specific date and time. Also, we usually only offer business-day delivery services by our logistic agents.

You may request us to not deliver before a particular date and please leave a note on order. If you ask us to store your order over seven business days from the date of purchase, we will charge a daily storage fee of $3 (inc. GST) for each cubic meter. We only can waive the storage fee if your order contains backorder items.

Inspection of goods When accepting delivery or picking up the items, please ensure you inspect the unit carefully and make sure you are completely satisfied with the items (e.g., no damages, no dents etc.) BEFORE you accept the delivery (e.g., sign the doc, let the delivery driver go, or leave the collection point). Failing to do so may limit your right to claim such damages after you have accepted the goods.