Easy As

Courier Deliveries:

All Courier Deliveries are Generally Sent the Same or Next Working Day once payment has been sighted Delivery is usually made within 2 business days to the North Island and 3 business days within the South Island

GST Tax Invoices:

We are a GST Registered Company and Invoices can be provided for all Sales on request

Replacement Policy:

1. The Buyer must check the item immediately and report any damages or faults to the seller by Email within 3 days of receiving the item. NZIW reserves the right to refuse claims that are made after this time frame.
2. Photos or other forms of evidence may be requested from the Buyer as proof of damage.
3. We comply with the CGA.
4. NZIW is liable for sending the Replacement item Back to buyer, except in the case that the returned item is tested and found not to be faulty
5. Products must be returned with all accessories including their original packing materials, cartons and boxes.
6. NZIW must receive all returns within 14 days from accepted delivery. If an item is returned after the 14 days from accepted delivery, we reserve the right to refuse claims made after this time frame. Item returns to be approved and authorized by Seller before an arranged return is executed.

Refund Policy:

1. Refunds will only be offered on items that cannot be replaced or repaired within a reasonable timeframe
2. Refunds will not be offered after the item has been used.
3. Refunds will not be offered if the buyer changes their mind.

Thank you for shopping with NZIW Ltd and m_baker!!!

ADDRESS:

Henderson Valley, Auckland

PHONE NUMBER:

(09) 838-3600

HOURS:

Pick up strictly by appointment only. Available times between Tuesday to Thursday, 10am- 4pm. Courier service available if you are unable to pick up during these times.
Public Holidays: CLOSED

Warranty Policy:

1. If a particular Listing does not contain any Warranty information then we automatically provide a 30day Return to Base Warranty.
2. The Buyer must Check the Item Immediately and Report any Damages or Faults to the Seller by Email within 3 days of receiving the item. NZIW reserves the right to refuse claims that are made after this time frame.
3. NZIW Ltd will Replace or Repair where possible or a Refund will be offered where a replacement is not available.
4. Warranties are not transferable beyond the original buyer.
5. All accessories and bonus items are not covered by warranty. E.g. Carry Bags, Guy Ropes, Pegs etc…
6. Invoices will be required as proof of purchase.
7. Warranty is valid in New Zealand only.
8. NZIW adheres to the Consumers Guarantees & Fair Trading Acts along with Trade Me's Standard Trading Terms and Conditions.

Warranty Does Not Cover:

1. Normal Wear & Tear.
2. Misuse, Abuse or Use of a Product for which it was Not Designed.
3. Neglect and Careless Storage.
4. Unauthorised Repairs.