We only accept payments through Pay Now.

Pay Now allows you to pay instantly for your purchases by credit or debit card on Trade Me.

We are not able to accept Players Sports store credits, Gift Cards, promo codes and/or Players Sports gift vouchers as a method of payment on Trade Me.

A Trade Me Sales Confirmation email will be sent to you once your transaction has been confirmed.

We offer a quick and efficient New Zealand wide online shopping service.

All our online orders are tracked and traced from the time of dispatch to the safe arrival at your front door. Via your confirmation emails, you will be able to monitor the progress of your purchase throughout the delivery process.

You will receive the track and trace information via email once your order has been entered into the Courier network.

Our standard delivery charge options are $4.99 (no signature required) and $5.99 (signature required) per regular size order to any single address within New Zealand.

The time frames below are general guidelines for standard delivery*.

• Urban North Island destination: Expect to receive within 1-3 working days.
• Urban South Island destination: Expect to receive within 2-4 working days.
• Rural Delivery destinations: Expect to receive within 3-5 working days.

Our oversize item delivery charges vary between oversize products depending on their size. The oversize item freight charge is calculated in the Shipping stage of the cart process. Examples of oversize items include basketball systems, netball systems, rugby scrum machines, goal posts, and tackle bags.

The time frames below are general guidelines for oversize item delivery*.

• Urban North Island destination: Expect to receive within 1-3 working days.
• Urban South Island destination: Expect to receive within 2-4 working days.
• Rural Delivery destinations: Expect to receive within 3-7 working days.

(All orders placed on weekends will be dealt with no later than the following Monday, or next working day if a Public Holiday)

*Certain types of orders may, unfortunately, take slightly longer than these guidelines. Orders which include cricket bats with workshop services, rackets with added stringing services and supporters' apparel with customisation may from time to time fall outside our targeted delivery windows. Also, with instances where a single order has multiple products which are not all in stock at one Players Sports location minor transit delays might be incurred. Finally, any orders which include products which are ‘made to order’ (e.g., some rugby tackle bags) or housed in an auxiliary location (products marked online as ‘Website Product Only’) could experience an additional 24-hour handling delay.

Please know we will always do everything we can to get your order to you as soon as possible!

All returns and exchanges must adhere to the guidelines below.

RETURNS POLICY

All you need to do is return the product/s to us in the same condition that you received it in and we’ll exchange or refund the item/s. If you need to exchange the item for another size we’ll send the exchange back to you completely free and on us!

Return your whole or part purchase and packaging to us in the same condition as you received it and we will exchange or refund your purchase. We will ship any exchange request back to you for free New Zealand wide!

Full priced items can be exchanged, credited or refunded. All sale items (namely 'price drop' and 'clearance' items) can be exchanged or credited but no refunds will be offered.

CONDITIONS OF RETURN

The item/s and its packaging must be returned to us in the same condition that you received it. So when returning anything packaged please pack the item inside a satchel or another box and do not attach anything to the packaging of the original product as your return might not be accepted.

Underwear: Players Sports will not accept any returns on underwear due to hygiene reasons unless the packaging is completely unopened.

Players Sports regrets that once an order containing personalised items has been validated it cannot be changed or cancelled. This includes cricket bats which have been knocked in or modified in anyway.

HOW TO SEND YOUR ORDER BACK

Simply return your purchase to our Auckland store in-person or via courier (address below). We will inspect the goods to ensure they are in their original condition with all tags attached.

ATTN: Players Sports Returns 7/273 Neilson Street Onehunga Auckland 1061

Please note that you must send your return via a courier service otherwise it will not reach us! We recommend sending it back via a tracked service so you can keep track of the parcel.

FAULTY ITEM RETURN

All repairs will be carried out by the supplier and not by Players Sports. Some items might not be repairable and a replacement or refund will be offered.

Manufacturer warranty periods and the availability of items for replacement are at the manufacturer’s discretion and out of Players Sports control. We will do our best to ensure we get a quick repair, replacement or refund for you and we will keep you completely informed during the process.

Return the item to our postal address above with a copy of the invoice and we’ll contact you ASAP and start the process.

Players Sports NZ Ltd

Customer Service: Phone: 09 522 8170

Hours:

Monday to Friday 12 PM to 8 PM Saturday 9 AM to 4 PM Sunday 10 AM to 4 PM

Contact us with your questions via the phone number please.