General dispatch time frame would be 24-48 working hours and you will be required to leave a best contact number on purchase.

We can never guarantee on actual delivery time frame and ETAs are based on top of dispatch process.

If you need to make any changes, it needs to be made within 30 minutes after payment, as otherwise your order could be dispatched already and would be hard to change details from there.

Please kindly understand that it is now the peak time of the year where freight carriers are all experiencing high volume. This would result in freight delays from time to time.

Delivery to NI main cities would now be from 2-3 working days after order dispatched; SI main cities would be 3-5 working days delivery time after order dispatched!

We use a non-signature required service as our standard service of delivery and oversized/ overweight products would vary on their delivery time frames and they also take up more time on dispatch process.

NOTE: for rural area transport, the item will be delivered to the nearest carrier depot.

Unfortunately, we DO NOT accept PO BOX, parcelpod, and any other non-physical addresses at the moment; we also DO NOT accept Waiheke Island, and any other Island addresses.

If your order consist both general and overweight item, then it may get dispatched separately with both courier and transport carrier hence may have multiple tracking numbers and delivery time frames.

Intellectual Property

The contents of this Trademe Store are the copyright of Bestware Limited, trading as treasurebox.co.nz (“TreasureBox”) unless otherwise specified. You must not copy, adapt, reproduce, display or distribute the contents of this website in whole or in part for any commercial purpose without our prior written approval. You may copy, reproduce, print and use the contents of this Trademe Store for personal or internal business purposes provided you include our copyright notice acknowledging our ownership of the copyright in the contents of this Trademe Store.

Linking

This Trade Store includes links to third party websites. We have no control over linked sites and we are not responsible for the contents of such sites. We do not endorse or make any representations about the accuracy of information or regarding any products or services found on any linked sites.

Viruses and Similar Devices

We do not warrant that the contents of this Trademe Store or any linked sites, including any downloadable files, are free from viruses, Trojan horses, worms or similar devices and we will not be responsible for any loss, damage, cost or expense suffered or incurred as a result of any content or files downloaded from this Trademe Store or any linked sites.

Site Access

Our Store is controlled and operated from within New Zealand. We make no representation or warranty that the content of or products sold from in this Trademe Store is or are appropriate or available for use in other countries or that such content or products satisfies the laws of other countries. If you choose to access this Trademe Store from countries outside New Zealand, you do so of your own initiative. You are responsible for ensuring that your access to this Trademe Store is not illegal or prohibited and for your own compliance with applicable local laws.

Privacy

You acknowledge that you have read, understood and agree to the terms of our Privacy Policy.

TreasureBox after-sales support team is here to assist you when you have concerns or questions after purchase, however please do understand that we do not have a direct phone line available at the moment.

Therefore, please do not hesitate to flick us an email if you have any enquiries.

Our Support Team is available to answer your EMAIL enquiries within the hours below: Monday - Friday: 9am - 4pm Weekends: Closed Public Holidays: Closed

Our aim is to answer all queries within 2 working days, however due to high demand (particularly around Easter and Christmas) this may increase to 3 working days. We also kindly remind you to check your Junk/Spam folder and remember to quote your Trademe reference number or username.

ONSITE RETURN – Applies to all returns

• ALL returns on site will have to be approved first as otherwise staff on site will have to reject/ decline this return when you bring your item onsite.
• Items purchased must be returned within 30 days of purchase with proof of purchase.

Please contact us for more info…

CHANGE-OF-MIND

• The returning item/s must be in an unused, unopened condition with original packaging and are 100% suitable for resale.
• Refund issued will not include any shipping fees
• Change-of-mind returning condition does not apply to products such as edible products, products that in relation of personal hygiene, fragrances, skin care, cosmetics, personalized products; also does not apply on free shipping promotional products and clearance products.
• A product cannot be returned if it has been engraved, modified, damaged, altered, or re-sized.
• If your order has been prepared and picked for you, cancelling order would induce $10 handling fees

Please contact us for more info…

FAULTY / DAMAGED / INCORRECT ITEM

At TreasureBox, our team is trying our best to offer every item sold in its perfect condition however, should you have an issue with a product, we are happy to honour our obligations to you under both the Consumer Guarantees Act 1993 and Fair Trading Act 1996.

If item/s received that found to be not working or faulty; you are required to make a contact with us as soon as possible for our After-sales Support Team to advise you what’s next – please note: Calling our reception would not help much in these cases! You are required to contact us via email provide us a description of the issue and photographs of the faulty item/s or part/s involved within the 90 days upon receiving the parcel.

• We will not accept any return without approval from our Customer Support Team.
• Warehouse will reject unauthorised returns on their site
• Please note that we may require you to demonstrate the problem and we do reserve the right to test on the returned product which please kindly allow up to 3-4 working days to process
• Please note that if you have damaged or disposed the original packaging or have not included the accessories that originally came with the product, only a partial refund will be granted
• In the case of approved refund, it will be issued either as PayNow Refund or direct credit bank transfer.

Please note if the inspection result was then found being misrepresented by you or it was due to misunderstanding of user instructions or incorrect handling then the shipping of returning this product back to you will be at your cost. In this case, if the returning shipping fee is not paid within 30 days after our Customer Support Team notified you the declined claim under this policy, then the product will be permanently disposed of.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for the products we sell. We may repair, replace or refund any product in accordance with the Act if that product is faulty or otherwise fails to meet the standards imposed by the Act.

Fair Trading Act 1986

The Fair Trading Act is designed to protect customers from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing, where the product was made, where the product is from, the meeting of New Zealand safety standards, the availability of products in store and the sales techniques used.

Returning Defective Products

Products must be returned and inspected with proof of purchase before we will provide any repair, replacement or refund.

Subject to the provisions of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, we may repair, replace or refund any product that does not meet the standards set out in those Acts.

Any refund will be credited to the card used to purchase the product.

If you return a product that is not defective and complies with the Consumer Guarantees Act 1993:

a. The product will be returned to you at your expense and upon your payment of further shipping fees. b. The product will be disposed of after 30 days from receipt if we are not provided with further shipping fees and a return shipping address.

Our Contact Details

In order to return a product, please contact us with your name, order number and a summary of the issue. We’ll then be in touch within two business days to arrange for the return of any product in accordance with this Returns & Refunds Policy.

General

These general terms and conditions of use (“Terms of Use”) apply to all users of this website. In the future, these Terms of Use may be different so we recommend that you read these Terms of Use carefully each time you agree to them. You acknowledge and accept that your use of this Trademe Store page indicates acceptance of these Terms of Use.

Pickup Services

Pickup Service is now available for selected items ONLY at our Auckland Silverdale Store.

• Rosedale Store will be closed permanently.

Before you come by please check the following:

1 Your item is available for pick up, by checking the listing to see if pickup is allowed 2 Order is made 1-2 business days prior to a preferred pickup date 3 If you have made payment already

• Make sure your PayNow/Ping Payment is not being held for security purpose
• Make sure your bank transfer fund was made 48 business hours beforehand

4 Kindly bring along your reference number, invoice number, or proof of purchase 5 NO pickup available for listings that “do not allow pickup” 6 Pickup hours between 9:30 AM – 4:00 PM ONLY (public holiday not included)

Please do aware that we have the right to reject pickup for items that are not in the selection, or outside stated Pickup Hours

Our Showroom in Silverdale, Auckland is reopen from Monday 21 September 2020, Our teams have been working hard to get our store ready and safe for everyone. We now are offering contactless pickup service. Here is the opening hours of our showroom:

Pickup Hours:

Monday: 9:30 AM - 4:00 PM Tuesday: CLOSED Wednesday: CLOSED Thursday: 9:30 AM - 4:00 PM Friday: 9:30 AM - 4:00 PM Saturday: 9:30AM - 4:00PM Sunday: 9:30AM - 4:00PM Closed on public holidays

• You must pick up your order(s) within 14 days of purchase, otherwise we would be putting stock back of shelf, and re-picking handling fees of $10 will be charged!

Payment Options:

PayNow Ping Afterpay Bank Transfer (Direct Credit) Cash EFTPOS Direct credit transfer may take 1-2 business days to be cleared