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The 6 most important skills for customer service jobs

What are employers looking for in this space?

Last updated: 18 October 2023

Skills to put on a resume for customer service jobs in NZ

1. Communication

Communication is perhaps the most important skill for customer service staff.

2. Empathy

3. Patience

Dealing with your fellow human beings can require extreme patience at times!

4. Problem-solving

5. Product knowledge

6. Technology proficiency

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Author

Al Hall Al Hall