Why trust is our ultimate win - Trade Me named Online Store of the Year

Winning this award is a milestone we're incredibly proud of. It is the result of a long-term commitment to our community. In a market where global e-commerce giants are expanding rapidly, this recognition proves that our local values, safety initiatives, and customer-first focus truly stand out [3].

Roy Morgan CEO Michele Levine noted during the award announcement: "To keep customers, businesses need their satisfaction, engagement, loyalty, advocacy and trust" [1, 2].

We know that building and maintaining this trust takes consistent, daily effort. That's why we see this award not as a final destination, but as a powerful motivation to keep improving. It's our ongoing commitment to keep raising the bar and ensuring that Trade Me remains a safe, reliable, and satisfying platform for everyone in Aotearoa.

A huge part of making sure our platform remains safe and satisfying comes down to the support we provide. To make sure support is always within reach, we provide 24/7 assistance through Tautoko Bot, our helpful chatbot, ensuring customers can get quick answers whenever they need them. 

And when things require a human touch, our dedicated, local team in Pōneke Wellington is ready to step in.

Earning customer satisfaction isn't a one-off project, it's a long-term promise. Whether buying a fresh set of tyres, selling pre-loved items, or finding their  next home, our members can feel confident that we've got their back. We're proud to be the Marketplace of Aotearoa, and we'll keep working hard to remain the trusted go-to. We're deeply grateful for the community that makes Trade Me such a special place to trade.