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Why trust is our ultimate win - Trade Me named Online Store of the Year
We’ve been named Online Store of the Year at the 2026 Roy Morgan Customer Satisfaction Awards.
Last updated: 20 October 2026
What this award means for Trade Me
Our commitment to a safe trading experience
| Our commitment to customers | What this means for the trading experience | ||
|---|---|---|---|
| 24/7 assistance with Tautoko Bot | 24/7 assistance with Tautoko Bot | Instant support and quick answers from Tautoko Bot at any hour of the day or night. | Instant support and quick answers from Tautoko Bot at any hour of the day or night. |
| Local support in Pōneke | Local support in Pōneke | Real-world help from our dedicated team based right here in Wellington. | Real-world help from our dedicated team based right here in Wellington. |
| Fraud prevention | Fraud prevention | Active monitoring and intervention from our specialised Fraud Prevention team to catch bad actors. | Active monitoring and intervention from our specialised Fraud Prevention team to catch bad actors. |
| Disputes resolution | Disputes resolution | Our Disputes team is on hand to help sort things out fairly and quickly if a trade goes sideways. | Our Disputes team is on hand to help sort things out fairly and quickly if a trade goes sideways. |
| Industry collaboration | Industry collaboration | We're proud members of the Anti Scam Alliance and an active signatory of the NZ Tech Online Scams Code. | We're proud members of the Anti Scam Alliance and an active signatory of the NZ Tech Online Scams Code. |
