Buyer and Seller Protection
Whether you're buying or selling, you're protected by Trade Me.
Buy and sell with confidence and know we've got your back!
Ways we can help
Disputes resolution
Our disputes resolution team aims to resolve disputes between sellers and buyers as quickly as possible. When a seller is unable to resolve a dispute with a buyer, the team will work with both parties to try and help them reach a resolution. This may include applying our Buyer Protection policy where appropriate.
Fraud interception specialists
We know that buying and selling online safely and securely is a key part of your success. Our Trust & Safety team have you covered by monitoring card transactions 24/7, and being alerted to any suspicious payment activity. They aim to do this with minimal disruption and work really hard to ensure there are no issues behind the scenes that could affect your trading.
Our Disputes team can review negative feedback you think is undeserved if it was placed in the last 30 days.
Learn more
If you need a hand with your Trade Me account our NZ-based support teams are available daily, 7am to 10pm.
Get in touch
