We've got your back with Buyer Protection

For those rare occasions when a trade doesn't go as planned.

If your trade goes bad, we make good.

Millions of items are sold on Trade Me each year, and nearly all of those trades go off without a hitch. On the off chance something goes wrong, we've got your back.

Buy an eligible Marketplace item using Ping, Pay Now or Afterpay and if it doesn't turn up, isn't as described or damaged, we can refund your money up to $2,500.*

*Conditions apply.

How it works

Contact the seller

Sellers want to hang onto their positive feedback rating and in most cases will fix the problem quick smart.

Not resolved?

If you can't sort it out with the seller or haven't heard from them, please file a dispute report within 30 days.

Getting a refund

We'll review the details and get back to you as soon as possible.

Need more info?
Get all the details about our Buyer Protection policy.
Learn more

Frequently asked questions

Are you eligible?
Pay with Ping or Afterpay and you should be covered. Find out more.

How does money get refunded?
If we decide to refund you under Buyer Protection, your money will usually be returned to the source (either your card, bank account or Ping balance) used to purchase the item. Find out more.

See all our FAQs here

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