You're covered up to $2,500 when you pay with Ping or Afterpay*
If your purchase doesn't arrive, isn't as described, or is faulty.
Buyer Protection has you covered.
How it works
Contact the seller
Sellers want to hang onto their positive feedback rating and in most cases will fix the problem quick smart.
Not resolved?
If the issue isn't resolved after contacting the seller, file a dispute report within 30 days.
Getting a refund
We'll help the seller to resolve things. If they don't, we'll review the details to see if you're eligible for a refund.
FAQs
What payment types are covered?
What's covered?
What's not covered?
Other Trade Me tools
Make an offer
Seller protection
