Seller Protection
No matter how much you sell, you're protected by Trade Me.
Ways we can help
Our dedicated Trust & Safety team work behind the scenes all day, every day. Their focus is on keeping Trade Me a safe place to buy and sell, so you can focus on making sales.
Disputes resolution
Our disputes resolution team aims to resolve disputes between sellers and buyers as quickly as possible. When a seller is unable to resolve a dispute with a buyer, the team will work with both parties to try and help them reach a resolution. This may include applying our Buyer Protection policy where appropriate.
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Fraud interception specialists
Selling online safely and securely is key to your success. Our Trust & Safety team work hard to make sure there are no behind-the-scenes issues that could affect your sales – with minimal disruption to your business. They monitor the site for suspicious or fraudulent activity to prevent it from happening in the first place.
Protection from scammers
If your account is compromised, our site security experts will guide you through getting your account back up and running. If a fraudulent credit card transaction is made, as the seller you’re protected, and won’t be left out of pocket.
Our Disputes team can review negative feedback you think is undeserved – up to 45 days from the date of sale.
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If you need a hand with your account, our Kiwi-based support teams are here to help.
Get in touchBuyer Protection helps sellers too!
To make a Buyer Protection claim, buyers need to have contacted the seller to try and resolve the issue first. This means sellers always have the first opportunity to resolve genuine issues that may arise.
Worried about buyers who say the item never turned up? If you’ve got the track and trace details and proof of delivery, we’ve got your back.
