Contact Centre Team Leader
Madison
Listing Description
Description
About the role:
We are seeking an experienced Team Leader with exceptional organisational skills to be based onsite at our client’s offices supervising a team of Madison Customer Service Representatives. You will be employed by Madison working closely with our team as they support a large government organisation in their contact centre.
This 6-month temporary role starting 20th January, will have real impact on the community and give you an excellent opportunity to gain experience in the public sector.
- Office-based, close to the airport
- Monday to Friday
- Training hours 8am to 4:30pm with a wider working window 8am – 6pm with 2 weeks’ notice if a change of shift is required
- 20 January start to 3 July 2026
- $37 per hour and 8% holiday pay
- Full training and support during your assignment
We are looking for someone we can rely on to work closely with the Madison Business Partners to ensure smooth day to day running, reporting, and creating a happy, high performing culture.
Your duties will include:
- Reporting on performance and supporting delivery of the teams’ work tasks.
- Assistance with training and coaching
- Complete customer service call checks, identifying development needs and opportunities
- Roster and schedule assistance
- Utilise tools available to monitor daily results of set KPIs
To be successful in this role you will have:
- Proven leadership and coaching skills with the ability to motivate others
- The ability to follow instructions with procedures and minimum direction
- Competent using multiple systems simultaneously
- A positive attitude and the flexibility to cope with change
- Excellent communication skills
- Ability to problem solve
- Reliable with strong integrity
- Good reporting ability with excellent organisational skills
- A professional, personable approach with the ability to build good relationships
If this role sounds like you, apply today!
Application details
Madison
Madison Recruitment was founded in 1998 to do business differently in the recruitment industry.
Our underlying premise was simply, “to be good to do business with”. Employers needed a local provider who could customise a solution that would meet their needs, who could deliver with pace and do so with personality.
More than 25 years on, and we have grown to over 50 staff across six key locations. We are part of the Accordant Group – the largest recruitment company in the country and the only recruiter listed on the NZX. Our vision of “delivering the right people with care, energy and innovation” has built an award-winning company. One we’re very proud of. We would be delighted to have the opportunity to show you why we believe we’re good to do business with.
