New Connections Administrator

WHAKATANE BASED

• New Zealand owned and operated Company experiencing growth.
• Varied and autonomous role within a supportive team environment
• Competitive remuneration and benefits including Life Insurance and Birthday Leave

Horizon Services Limited trading as Horizon Networks, based in Whakatane, is recruiting for a self-motivated individual to fill the New Connections Administrator position on a full-time and permanent basis.

This role has become available, due to the increased business growth and an opportunity of an internal promotion within our team. Please be aware that our hours of operation are Monday to Friday from 7.30am to 4.00pm.

At Horizon Services Limited, we pride ourselves on having the right team in each role to support our busy and successful business. As New Connections & ICP Administrator, the successful applicant would be ideal for someone who is structured and self-motivated to achieve, someone who enjoys a challenge and making the position their own.

Reporting to the Shared Services Manager, your responsibilities will include but are not limited to:

• Work closely within the Administration team to maintain a smooth and efficient office.
• Be proactive in work habits and demonstrate a high interest and engagement in all tasks delegated.
• Provide new connections administration and support to the Network team, which includes support to Project
• Engineers, Engineering Officers, Reliability & Secondary Systems Engineer, Control Room and GIS team in relation to all complex and simple new connections.
• Receive and respond to telephone calls and correspondence related to the provision of services provided to customers. These activities are performed and communicated in a positive and cheerful manner both internally and externally.

To be successful, a candidate will require the following qualifications and experience:

• Accounting and/or Business Administration training or a minimum of 5 years equivalent experience.
• Excellent time management skills with the ability to cope under pressure.
• Customer focussed, an advocate of excellent customer services, including a pleasant and professional telephone manner, along with face-to-face interactions.
• Working knowledge of ICP Registry would be an advantage.
• Experience in job costing systems
• Sound knowledge of administration policies, systems, and procedures.
• Excellent skills in Microsoft applications – word, excel, outlook, Teams and PDF
• Strong interpersonal skills, a quick learner who can adapt to change and show initiative.
• Has experience with performing unsupervised tasks as well as in collaboration with others.
• Competent data entry skills with a methodical approach, an eye for detail and accuracy.

Horizon Networks is a member of the Horizon Energy Group and takes pride in its commitment to the health and safety of all its stakeholders. The Horizon Energy Group has well developed processes and procedures in the principal areas of safety leadership, risk management and worker participation as premise.

To support this, you will have excellent communication and problem-solving skills, sound industry and product knowledge, be safety focused on all times, possess a high degree of initiative, able to think clearly under pressure and most of all be a team player.

Applicants must be legally entitled to work in New Zealand.

We offer a supportive and collaborative working environment, competitive remuneration and additional employee benefits including Paid Birthday Leave and Life and Critical Illness cover.