Business Support & Administration Manager

Please Quote Reference Number 16237

• Highly organised with excellent computer skills?
• Strong administration background and ready to step up to something bigger?
• Title and scope flexible for the right candidate

Uno Property Management is seeking a highly capable Business Support & Administration Manager for a senior administration and business support role on our team. Uno Property management specialises in residential Property Management in Auckland. 

At its core, this is an administration-focused role with broad responsibility across business support, operational coordination, team support, and process improvement. We are looking for someone who is highly organised, detail-focused, and capable of helping keep a busy property management business running smoothly and efficiently.

This role is ideal for someone who already has experience in property management, real estate administration, or a related industry, and who understands the pace, complexity, and moving parts of this type of environment.

We are open to shaping this role around the right person. For an experienced candidate, this position may operate at a more senior level with broader leadership and process-improvement responsibilities. For a strong but less experienced candidate, the initial scope may be narrower, with the opportunity to grow over time.

You will work closely with the Managing Director and leadership team, while helping oversee the day-to-day effectiveness of our business support function. This includes administration coordination, operational support, trust/admin oversight, workflow management, support for local and remote team members, and continuous process improvement. This reflects the current role scope, which includes SOP ownership, support for property management operations, supervision of support staff, trust/admin oversight, and leadership contribution.

What this role involves:

• Providing high-level administration and business support across the company
• Coordinating workflows and helping ensure key recurring tasks are completed accurately and on time
• Supporting the day-to-day smooth running of the business support function
• Assisting with trust/admin-related oversight and business support processes
• Supporting property management operations through reporting, follow-up, audits, and process consistency
• Reviewing and improving SOPs, templates, and internal systems
• Supporting and coordinating local and remote team members
• Providing backup support for critical administration functions when needed
• Assisting with onboarding, internal documentation, and general coordination across the business
• Working closely with leadership to identify issues, improve execution, and support a well-run business

What we're looking for

We are looking for someone who is:

• highly organised and detail-focused
• administration-strong and operationally minded
• proactive, reliable, and accountable
• calm under pressure
• adaptable in a fast-moving environment
• a fast learner who can pick things up quickly
• a strong problem solver with the ability to think through issues and come up with practical solutions
• able to research, assess information, and communicate clearly
• confident handling multiple moving parts and shifting priorities
• able to improve systems, not just follow instructions

Experience and capabilities that will be highly valued

The following experience and capabilities are not necessarily all mandatory, but they would be a strong advantage in this role:

• people management experience - experience managing, supervising, or coordinating the work of others
• property management or real estate industry experience
• software confidence - able to learn and use systems well, with experience in business, CRM, or industry-related software
• confidence using technology and new tools, including AI tools where helpful
• strong problem-solving ability
• strong written and verbal communication
• ability to think clearly, research effectively, and exercise good judgement
• ability to adapt to change and work through ambiguity

Ideal background

This role may suit someone currently working as a:

• senior administrator
• business support lead
• property management administrator
• trust administrator
• office manager
• operations coordinator
• real estate administrator looking to step into a broader role

Why join Uno

This is an opportunity to step into a meaningful role in a growing Auckland property management business, working closely with senior leadership and contributing to the systems, structure, and day-to-day running of the business. If you enjoy administration, operational coordination, improving systems, supporting people, and helping a business run better, we would love to hear from you. Please Quote Reference Number 16237