Checkout Manager

Checkout Manager – New World New Lynn Lead with energy. Deliver standout customer Service

We're on the lookout for a strong Checkout Manager to lead our Front of House team at New World New Lynn. This is a fast-paced, people-focused leadership role where your ability to drive great service, build a reliable roster, and lift team performance will make a real difference to how our customers experience the store.

The role includes:

• Leading the checkout and self-serve teams to deliver warm, efficient service
• Running a smooth front-end operation across rosters, breaks, refunds, and queries
• Lifting team performance through regular coaching, training, and accountabilityc
• Working cross-functionally with online, grocery, and service departments
• Championing our Customer Promises and driving feedback improvements

We're after someone who:  

• Brings calm, professional leadership to a busy environment
• Understands the importance of team culture and sets a high bar
• Has strong attention to detail, especially for rostering and compliance
• Communicates clearly and follows through on commitments
• Can plan ahead while reacting to what the day throws at them
• Has lotto experience.

This is a full-time permanent role reporting to the Store Manager. Retail leadership experience is required, and previous checkout or service desk exposure is a strong advantage. 

Please note only shortlisted candidates will be contacted and the job will close when a suitable candidate is found.