Grab A Deal

Payment Options:

• Credit Cards (ping)
• Afterpay

Payment Terms:

• Please provide a contact number in the buyer’s message when making a purchase. This ensures faster communication if needed.
• All payments must include a reference number to avoid delays in dispatch.

Shipping At Grab a Deal we aim to get your order shipped to you as fast as possible, but with a fair and competitive shipping cost. We use the courier company (with track and trace service) for most general products, only excluding bulky and heavy products.

General Products Including most apparel, helmets, small bike parts, small accessories and other general products that aren’t bulky or heavy.

Bulky and Heavy Products Including bikes, large bike parts, and other over sized and heavy items.

Dispatch & Shipping Times: Your order will be dispatched by our Courier Company once the payment is cleared. You will also receive an email confirmation with track and trace reference when your order is dispatched.

Auckland: Same day or Overnight Rest of North Island: 1-2 Working Days South Island: 2-4 Working Days Rural Address: Extra 1-2 Working Days based on the original time

Other impacts may cause a delay on shipment -Orders received over the weekend will be processed for the next working day. -It may cause a delay on delivery when its statutory holidays as courier companies do not operate on these days. -The delivery service can also have delays due to unexpected circumstances.

Return, Exchange & Refund Policy: All Grab a Deal customers are protected under Consumer Guarantee Act 1993 and Fair Trading Act 1986. If you're not 100% satisfied with your purchase we will happily accept your return and provide you with an exchange, store credit or a full refund as long as you meet the following terms and conditions:

Products All returned items must be unused and in the original packaging, making sure that the product is in brand new condition, tags still intact. We do not accept returns if it's more than 14 days after the purchase date or simply because you have changed your mind.

There are no Returns, Exchanges, or Refunds offered for hygiene-related products (sunglasses, tees, hats, hoodies, etc.) unless found faulty by Forza NZ.

All returned item(s) will incur a restocking fee which is 20% of the original price purchased unless faulty. If you receive a faulty product from us we will attempt to repair or replace the item. Refunds will be issued at the discretion of Grab a Deal NZ. Refunds will normally be processed within seven (7) days.

What is the return procedure? 1.Send us an email if you want to return a product with proof of purchase and the reason for the exchange or return. Return address will be advised depends on the products. 2.Use a good carton, return package via insured Courier service of your choice. 3.After we have assessed your claim for a return there are three options available for our customers:

• Refund: A refund will be made via bank transfer.
• Online voucher: The issuing of a online voucher provides an alternative to a refund. These online vouchers can be used to purchase anything on Grab a Deal Website. Online vouchers cannot be exchanged for cash and will not be generated for amounts less than $1.00.
• Repair or replace: If the returned product is still under warranty then the repair or replacement will be at our expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer. In some cases we may not be able to repair or replace your product due to availability or discontinuation of that particular line.

4.Keep a record of your shipment until you have received vouchers or refund.

For additional information on our return policies, please contact our Customer Service department.

Do you allow pickups? Orders are normally shipped. Pickups are not generally available; however, they may be arranged by prior agreement with our team. Please contact us before placing your order if you would like to arrange a pickup.

Are you open on Sundays and Public holidays? Sorry, we do not open on Sundays or Public holidays unless special arrangement was made prior.

Where are your products made? Most of the products sold by Grab A Deal NZ are designed in Japan, Europe, USA and made in Asia. Some prime quality products are made in Japan, USA, Italy, and Taiwan. We also have brands made right here in New Zealand.

Do your products come with any warranty? Yes! Grab A Deal NZ offers a warranty for all our products. Please feel free to view our warranty policy on the main page.

Do your gears meet NZ Safety standards? Yes, all our gears are complied with NZ Safety standards. As with any transportation unit, GRAB A DEAL NZ recommends full safety equipment when riding your vehicle at all times. This can include but is not limited to Helmets, Goggles, Gloves, Pants, Jackets, Knee and Elbow Pads, and thick sturdy shoes or boots. Plus always wear an AS/NZ OR ECE CERTIFIED helmet when riding any road legal and/or off road vehicle.

Do you guys ship nationwide and overseas? We do ship nationwide within New Zealand; however we do not ship overseas.

Do you offer discounts? We do have clearance items and specials all year round, However discounts for Bulk purchase(s) or commercial purchase(s) may be considered when inquired.