Pay Now or Bank Deposit is accepted. Instructions are sent automatically at the close of an auction, and payment within 3 working days is appreciated.

Cash accepted at our Auckland stores

• NO PO.BOX delivery.
• We use NZPost /Aramax /Post Haste/ Castle Parcel/ Now Courier to ensure that you are getting the best shipping service.
• Please provide us with your name, full address and delivery details via Trademe to ensure the fastest delivery possible the package is sent to an address where someone is able to sign for it.
• If you require a quote to a destination not listed, please do let us know.
• Dispatch confirmation email will be sent to all customers.
• If you have not received your parcel within 7 days of receiving the dispatch confirmation email, please notify us immediately. Please note that dispatch and delivery times may be delayed during holiday periods due to high volumes; however, timely notification is still required so that we can follow up on your behalf before the claim period expires. We shall not be held liable for any loss once the claim period has lapsed.

Penrose store – 926 Great South Road, Penrose, Auckland Monday to Sunday: 9:30am - 6:00pm (closed on public holiday) Ph: 09 5799086

All emails, questions & queries will be answered between Monday–Friday 9:30am–5.30pm.

Please note we are open 7 days from Monday to Sunday, closed on public holiday.

Please do not hesitate to contact us if you require further assistance.

Most of our products carry their 6 - 12 month warranty. Buyer will need to pay for returning goods to us and we will fix or replace the faulty products. Shipping fee is not refundable. Warranty does not cover unauthorized repairs, incorrect assembly, misuse, abuse or use of a product for which it was not designed.

Return Policy - If for any reason the product we sent you turns out to be faulty, we’ll do our best to get that fixed as quick as possible. Please contact us and we will replace it for you and meet all our responsibilities under the Consumer Guarantees Act 1993.

If the product is as described and is returned back due to change of mind then Shipping will not be refunded and a 15% restocking fee will apply. For a full refund ( which is given as a store credit and will be valid for 1 months from the time it has been generated) the goods must be returned in a re-saleable state as received by the purchaser.