We offer a variety of payment methods, including PING, bank transfers, POLI internet banking, LayBuy, PayPal and AfterPay.

If your preferred method of payment is not listed, please get in touch to discuss further options. Call or message 020 43556 33 (020 HELLO 3D).

All shipments are made within 1-3 working days of confirmed payments. Exceptions are pre-orders and out-of-stock items which will be communicated directly with the customers or as advertised in the listings.

The shipment weight calculations are based on volumetric weight, so these can differ from the actual product weight.

All packages within 0-25kg weight and 0-0.125m3 volume will be shipped through Aramax or NZPost. Any single package over this weight and volume limit will be shipped through other freight partners such as Mainfreight this may vary based on the best available options.

Please contact us for international shipping arrangements.

Pro Tip: If you are buying multiple items weighing over 25kg, it will be cheaper to split them into multiple orders, each under 25kg.

For returning goods please contact us. However, that does not guarantee that we will accept them. We believe in customer first so we will try our best to accommodate your requests.

• Change of Mind/ Buying the wrong product: In case of a change of mind or purchasing the incorrect item, there will be no refund or exchange unless agreed otherwise
• If we agree to return a product, the buyer will bear the shipping cost.

If an inaccurate product has been provided to you, we will make arrangements so that you receive the right goods you purchased or issue a credit or refund. For the incorrect product to be returned, it must be unopened and the return should take place within a week of shipment or as mutually agreed

• Goods damaged during transportation: In this case, you need to notify us within 48 hours so we can open a claim with the courier service provider. You need to provide us with evidence/photographs to lodge this claim.
• Faulty Products: If your product is faulty, then you must claim it under warranty, 3D Max will assist you to lodge your claim, get technical support, or provide replacement parts. We would require you to perform proposed testing to troubleshoot and send us the results.

Most of our products are DIY, we expect our customers to have reasonable technical skills to assemble products, troubleshoot as per guidance and install parts. Some replacement parts may not be in local stock and need to ship from overseas, please be patient and allow us time for parts delivery.

• Faulty products during the warranty period: If there is some fault in your product while it is still in the warranty period, please claim through manufacturer’s warranty. 3D Max will provide any further guideline, if required.
• Test Costs and Shipment Charges: In case of a product return that is in perfect condition, the buyer will be responsible for all the testing fees, freight and insurance charges that may apply.
• Wholesale Customers: In case of special circumstances, for example, when goods are bought on a large scale by consumers, we may agree on the return of perfectly functioning products. There will be a handling fee that equals 20 percent of the purchased products' value. Shipment and assembly charges are not refunded.

Where are we based?

We are based in Whangarei, Northland. We deliver our products throughout New Zealand. All shipments are made within 1-3 working days of confirmed payments.

What is the fastest way to get in touch?

We try to respond as soon as possible. You can reach out to us:

Call or message: 020 43556 33 (020 HELLO 3D)

Are there any special offers?

We run promotions and discount offers on our products from time to time. We also offer corporate rates to businesses, schools and non profit organisations, please ask for a quote.

Do we offer technical support?

We offer local warranty and technical support for Creality products to our corporate customers. Please contact us for pricing details.

Most of our products are DIY, we expect our customers to have reasonable technical skills to assemble products and install parts. If you need any help or are stuck somewhere, feel free to shout out and we will try our best to sort it out for you.

Do we sell parts and accessories too?

Yes, we have an extensive range of 3D printer parts and accessories, including build platforms, nozzles, peripherals, replacement parts and upgrades.

Do the prices include shipping costs?

Product prices do not include delivery and shipment fees (unless specified otherwise). The goods are only supplied and packed in the purchase price and exclude all kinds of installations and maintenance.

The prices may be revised before accepting orders, or at any time, without a notice.

The purchase price is in New Zealand dollars and includes GST within New Zealand. Besides this, other relevant taxes and duties, as well as insurance, delivery and handling expenses, will be reviewed through the final invoice.

A quotation does not imply it’s a contract until you have placed an order which has been subsequently accepted.