We prefer all payments be made using PING or direct to our bank account. The relevant bank details will be sent automatically by Trademe immediately after you press Buy Now or after the auction closes. For customers overseas we accept payment using PayPal. At this stage we are not set up for Afterpay or similar “pay later” schemes or for credit card payments. We do not accept payments from non New Zealand bank accounts directly into our bank account. We are registered for GST. If you require a GST receipt, please let us know and we will include that with your delivery.

All our listings show shipping costs which is additional to the item cost. Occasionally we offer free shipping on a second or subsequent item purchased and sent with the first item. Depending on the item purchased, we will use NZ Post or Aramex Couriers for delivery. The delivery method will depend on the actual item, its value, your address, the amount of packaging required, (generally we can send bigger parcels with more protection via courier as opposed to NZ Post), the delivery firms terms and conditions (i.e. NZ Post and Aramex have certain restrictions regarding what their insurance covers), and your preferences if you have any.

Remote, Out of Town, Offshore Island or Rural Delivery

Both NZ Post and Aramex change an extra fee over and above the standard delivery charge for Remote, Out of Town, Offshore Island or Rural Delivery services. We make this clear on each listing so please ensure you select the correct option for your address. Please use http://www.addresscheck.co.nz to confirm if your address is rural delivery or not

Packaging and Pickups

Because what we sell is often older, one off, no longer made or simply irreplaceable we take great care with packaging fragile and delicate items. Our feedback reflects this. We do not have a retail outlet and due to other commitments, such as work and family we cannot do pickups or drop offs.

Dispatch Timeframes

For most purchases, especially if you use PING and if you provide us with your address via Trademe, your item will be sent immediately. If you pay by bank transfer your item will be sent on the next working day after payment is processed into our bank account. Please be aware that for some banks there is a day or so difference between when the money goes from your account and is actually processed into and is visible in our account. If your address comes via Trademe, we will get your address immediately and we will process (pick, check and pack) the purchase then and there. This allows much quicker turn around. If you provide your address after you have paid, and you send a separate email with the delivery address dispatch will be much slower.

Problems

If there is a problem with your trade, please contact us immediately. A phone number will always be included on the parcel you receive from us. You can also always contact us using the question facility on any one of our listings but please be aware we only sell via Trademe.

As you can see from our feedback, we have a track record of keeping customers happy. If you are not satisfied, please contact us so we have the opportunity to put things right. As we are “In Trade” we will comply fully with all relevant consumer legislation.

Are your products second-hand or brand new?

Most of what we sell is previously owned or second-hand. Very rarely do we sell brand new products. Some items will be described as near new, but all will most likely have been previously owned by someone else.

How accurate are your descriptions?

We endeavour to accurately describe each item we sell as best as we can. We also usually provide several photos of each item. If you find an error in how we have described an item, please let us know. We try to take great care with how we describe each item.

To describe condition, we use a scale of poor, fair, good, very good and occasionally excellent. We prefer to under describe rather than over describe items. Our condition descriptions will be conservative and will not be exaggerated. We find this easier in the long run and especially because most often this results in delighted customers.

Where do you source your products?

We source our products from anywhere and everywhere. This can include second-hand stores, op shops, auctions, garage sales, retail shops, online marketplaces, markets and fairs. We constantly search out the unique, unusual, one off and ideally just interesting. Please keep coming back, make us a favourer seller as you never know what you will find.

Response times for questions

We’ll do our best to quickly respond to your questions between Monday and Friday, from 8.30am to 5.00pm (excluding Public Holidays).

Pricing

We believe our prices are fair. We are not specialist collectors, so we have no interest in having high prices so we can hang onto items. On non sale items we will consider offers. We regularly hold sales, promotions or clearance events for different seasons and product range changes, therefore prices can, and will change from time to time. We are not obligated to honour previous prices; only those published at the time of purchase apply.

Can I pay for overnight or express deliveries?

We do not offer overnight, express or Saturday delivery options.

How long will delivery take?

If you are in a residential area, please allow 2 – 7 business days for your order to be processed and delivered to you. We aim to be quicker, but we do rely on NZ Post and Aramex. Generally, we prefer reliable and safe delivery over speedy delivery. If your item is large, bulky, delicate, fragile or requires special packaging we will take the time to do that including sourcing special packaging materials rather than risk damage. For rural areas, and during busy sale periods, please allow a further 1 – 2 business days.

Do you offer international shipping?

Shipping to overseas addresses is available using NZ Post and its relevant overseas partners. If an overseas address is used please pay with PayPal.

Returns and Refunds

If you want to return an item because it was misdescribed please contact us for return address or to discuss other options. Our contact phone number will be on the parcel. If a refund is required, this will be made by PING or internet banking – depending on how you paid for the item.

My item arrived damaged - what should I do?

In over 8000 trades we can still count on one hand the number of times this has happened. It is rare and indeed our feedback often mentions the high quality of packaging. If you have received a faulty or damaged item, please call contact us immediately. There is a process we follow, and this can be greatly assisted if you do the following:

• Recognise that if a claim needs to be made, we will, as the sender and the people with the contract with NZ Post or Aramex, handle that.
• Let us know immediately by txt or email that the item arrived damaged.
• Tell us straight away if the package was signed for or just left.
• Take photos of the item and the packaging, including any external damage to the packaging such as crushing or squashing and send to us.
• Let the delivery firm know there is a problem.
• If you or any neighbours have security cameras, please retain film of the package being delivered.

Depending on the nature of the damage there might be several options regarding what happens next. Our intention will be to ensure all parties are happy with the outcome. You might want to keep the damaged item, get a discount from me, lodge a claim with NZ Post or Aramex or some other resolution. Please be aware that if a successful claim is lodged with NZ Post or Aramex, they might want to take ownership of the damaged item. Because we mainly sell one off items very rarely will we be able to offer an identical replacement item.

The bottom line is that we will work with you to resolve the matter to our mutual satisfaction.

I received the wrong item, what should I do?

Yes, mix ups can happen!! Please call the phone number on the sender address label on the parcel and explain that you have received an incorrect item. We will work with you to discuss the issue and come to an appropriate solution.