Dr Moto

We accept payment via ping and afterpay as payment methods

Thanks for choosing Dr Moto LTD for your online parts needs! The delivery times provided by Dr Moto LTD are estimates for New Zealand placed orders only. Dr Moto LTD will not be held accountable for late deliveries or loss or damage relating to late deliveries.

FREE SHIPPING ABOVE $149.00 Free shipping is not eligible with certain discounted products & promotions. Free shipping excludes motorcycles, dangerous goods and oversized products. International orders are excluded from free shipping promo.

General Shipping policy Larger orders may be without notice, split up and shipped on a number of consignments for ease of delivery. Tracking information for all consignments will be available.

Indent orders and specially procured items are non-refundable once order has been placed unless the goods are deemed unfit for purpose in which case Dr Moto Limited has first right to repair or replace under the consumers guarantee act 1993.

Customers who choose Express Shipping (no signature) give authority for their order to be left unattended at their delivery address. Dr Moto will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.

The delivery times provided by Dr Moto are estimates only. Dr Moto will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Dr Moto will not be held accountable for delivery instructions left on the order being missed or not followed.

Standard delivery (1-5 business days*) is 1-5 business days. Sometimes this can take longer due to orders being procured from multiple locations to fulfill your order.

Factory Direct (0-2 business days**) bypasses our retail store and is sent direct from factory or from instore stock. Sometimes due to orders being procured from multiple locations we may split the order in multiple consignments.

Dr Moto does not guarantee the delivery of "0-2 business days**" or "1-5 business days*". It is used as a guide only.

Dangerous goods Dangerous goods (DG) has a separate rate from standard for items such as lead acid unsealed batteries, Lithium batteries & vehicles with lithium batteries such as E-bikes. If you aren't entirely sure which shipping rate to choose at checkout, please contact us prior to ordering.

Shipping guarantee Dr Moto LTD does not guarantee the delivery of "0-2 business days**" or "1-5 business days*". It is used as a guide only. Motorcycle & ATV freight can take anywhere from 2 days up to 4 weeks +/- due to the need to procure & organise bulk transport.

At DR MOTO, we want you to love your purchase. If it doesn’t fit, or isn’t quite right, you can return it within 14 days of receipt for an exchange (recommended), store credit, or a refund (excluding shipping costs), provided your return meets the conditions below.

Return Conditions To be eligible for a return:

• Items must be new, unused, and in saleable condition.
• All original packaging, labels, tags, and accessories must be included.
• Items must be securely packaged (no courier labels or tape directly on product packaging).
• Items must not be fitted, used, or “taken for a ride.”
• A completed returns form and your order confirmation must be included.
• Returns must be sent freight paid by the customer.

Exchanges are the fastest option — you’ll get your replacement promptly, without waiting for refunds to process.

Non-Returnable Items Please choose carefully — the following cannot be returned:

• Clearance & Sale Items: No refunds or exchanges.
• Electronics: Non-returnable once opened or if seals are broken.
• Parts & Mechanical Items: 1)Engine and mechanical parts are not returnable if incorrectly ordered. 2)Electrical parts are sold without warranty due to uncertain installation conditions — suitability is at the purchaser’s risk. 3)Any item installed or attempted to be fitted is not eligible.
• Tools & Chemicals: Opened products are not returnable.
• Damaged/Missing Packaging: Products without original packaging cannot be accepted.

If you’re unsure, please contact us before returning to avoid unnecessary courier costs.

Exchange Process (Recommended)

• Complete the Returns Form and include it with your parcel.
• Ship the item back freight paid using a tracked, signature-required courier.
• If your original order qualified for free shipping, exchanges will incur a standard freight fee.
• If your return is rejected, the item will be held until return shipping is paid.

Refunds

• Refunds are issued back to the original payment method (credit card or bank transfer).
• Shipping costs are non-refundable.
• Refunds are processed within 7 business days after we receive your return.

Returns Address DR MOTO LIMITED 2/74B Maleme Street Greerton, Tauranga 3112 New Zealand

Which brands do you sell? We’re authorised dealers for CFMOTO, GASGAS, and SUZUKI, and stock leading gear and parts brands like Alpinestars, HJC, Scott, Motul, Pirelli, and more.

How can I contact you? You can reach us by phone at 07 543 2020

Do you offer free shipping? We offer fast and free shipping for orders over $149 within New Zealand We ship nationwide across New Zealand.

How do I make a return? At DR MOTO, we want you to love your purchase. If it doesn’t fit, or isn’t quite right, you can return it within 14 days of receipt for an exchange (recommended), store credit, or a refund (excluding shipping costs), provided your return meets the conditions below.

• Items must be new, unused, and in saleable condition.
• All original packaging, labels, tags, and accessories must be included.
• Items must be securely packaged (no courier labels or tape directly on product packaging).
• Items must not be fitted, used, or “taken for a ride.”
• A completed returns form and your order confirmation must be included.
• Returns must be sent freight paid by the customer.