GST Invoice

We are GST registered and are able to provide a GST invoice if required at the time of purchase.

Payment Instructions

All payments should be made to the business account of Frenelle Jewellery

Bank Account 02 0290 0378860-00

Payment instructions are automatically sent to all buyers at the time of purchase. We ask that payment be made in 3 working days. Please ensure that you note the exact auction reference number on bank deposits to avoid confusion. Please also submit your delivery address via trade me ONLY - do not email this to us. Payment may take a few days to appear in our account, so you need to allow for this. We are unable to process your order until payment has been received.

Faulty goods are subject to the Consumer Guarantees Act and the Fair Trading Act. Frenelle Jewellery will accept return of faulty products under the following conditions:

• Return of faulty goods must be accompanied by proof of purchase and any purchase reference number.
• The product is not of acceptable quality
• The product is not fit for its intended purpose.

Any goods which are found to be faulty, will be replaced by Frenelle or, if the jewellery item is no longer available, a full refund will be given.

How long before I get my Product ? – (Shipping & Delivery)

Orders are processed and posted Monday to Friday. You can expect to get your order within 3 – 5 working days from the payment date. Rural deliveries can take an extra 1-2 working days. We are happy to arrange an urgent courier service for an extra charge, BUT please contact us directly through our Store Front to make those arrangements.

What are your Overseas rates?

Shipping to Australia is available for $19 for most Metropolitan areas Other overseas deliveries are assessed on a case by case basis Shipping quotes can be obtained on request. A ‘track and trace’ number for overseas deliveries will be advised to you when the order is dispatched.

What Packaging do you provide?

Every product purchased is packaged in an exclusive designer Frenelle Jewellery box. Free gift packaging is offered along with a gift message of your choice on request. You should contact us directly through our store front page to arrange this type of request. Each gift message is printed on a distinctive card and delivered along with the gift.

What is your return policy?

Please review our ‘Returns’ policy listed in the Store Help section. Product selection, exchange and faulty goods are discussed under “Returns”.

Where can I buy your jewellery from?

We are an online jewellery business. All our jewellery can be purchased online through our Trademe Store front