GrabStore

Our goal is to get your order to you as quickly as possible, ensuring that we provide the very highest levels of responsiveness to you at all times.

New Zealand Order Processing Time

All orders are dispatched on the same or next business day after payment has been confirmed. If your order is placed before 3PM, we will process your order the same day for overnight delivery. Same day dispatch applies to orders placed Monday to Friday.

Tracking Notifications

When we’ve processed your order you will receive an email with the tracking number and courier information so you can track your order from our warehouse to your delivery address.

Order Cancellations

You’re welcome to cancel or change an order after it has been placed, providing it hasn’t already been processed for delivery. Once an order has been picked up by the courier, we can’t recall it. You’re welcome to return it to us for a refund/exchange once it arrives providing the items are in brand new condition.

Saturday Delivery

Please contact us if you want Saturday delivery.

Signature/ Non- signature courier

We usually use non-signature delivery for order of small amount. If you want signature required delivery please email us after placing order.

Damages and Missing Parcels

If your order arrives damaged, or your order has been marked as “delivered” by the courier company but has not arrived, you must contact us within 7 days to so we can lodge an investigation.

You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you may received an incorrect or defective item, etc.)

You should expect to receive refund within 2-3 weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time include the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instruction for how to return items to us.

Our customer support team are available to answer your enquiries within the hours below-

Monday - Friday: 9am - 9pm Weekends: Closed Public Holidays: Closed

We would generally take 2-5 working hours to respond you and this may take longer on a peak season. We appreciate your patience in advance.