We accept payments:

PING AFTERPAY Bank transfer Bank Account: LUXE PET PALS NEW ZEALAND LIMITED Bank Account Number: 12 3427 0083638 00 REMEMBER TO ADD YOUR TRADEME REFERENCE WITH PAYMENT DEPOSIT

Buying + Acceptance

Buying and purchasing by way of placing an order is deemed/capacity to accept the terms and conditions of sale.

We only ship domestically within NEW ZEALAND

Goods will only be shipped out once transaction payment has been received/cleared and paid.

Shipping cost are displayed with each listing, if they are not listed please contact us and we will provide the appropriate fees. Sometimes some locations require specific delivery requirements, such as large delivery sizes or weights, we will have to investigate these fees and provide the appropriate fees.

Delivery Service We use Courierpost, Parcelpost and Aramex for several of our deliveries in New Zealand. The cost of delivery/postage + handling fees are to cover the goods to get to you. From time to time, there will be delays often relating to logistics, environmental disasters, government laws or delivery service interruptions.

Receiving the product If the goods are damaged from delivery, please take photos of the items and do not sign for the delivery, the delivery company will have to send it back to the sender. Contact us with the situation of the damage item from the damage delivery, we can work out a solution when we have information.

Signing or accepting the delivery goods When you accept and receive the goods you have accepted that the product is in good condition from delivery. In the situation of the product was damaged after delivery once opened, do let us know, take photos and explain the facts information. We will sort out the problem fairly and rectify within the NZ Laws

Delivery Times

Shipping & Delivery will be only available & processed on business working days Monday to Friday, for more details see shipping details of each listing The estimated time of delivery will be in the listing details, or you can send us a message for any update. Delivery times are often achieved by 5 working days. Larger items or heavier, fragile items can take 10 working days for delivery. We cannot guarantee delivery times, we use a third party for delivery. We are not liable for any loss, cost or expense caused by delay in delivery.

Delivery Returns

In the event of returns, the goods must be returned at the cost of the customer.

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how to purchase, policies of the products and goods and other general information of LUXE PALS LIFESTYLE. Please don’t hesitate to contact us if you have any questions!

Information Marketing Error – From time-to-time incorrect information could be displayed incorrectly or old news needs to be updated. LUXE PET PALS has the right to cancel, refuse, refund, reimburse monies paid of errors/incorrect information, as this was an honest mistake and not intentional.

Trading Policy Days of Operation Additional information:

We strive to offer quality products, however we understand sometimes damages can occur, please contact us with evidence regarding your order (send us photos).

Please make sure you choose carefully!
Once your goods products have been dispatched for delivery, your order cannot be changed. We do not have to provide refunds for change of mind! (see below Return Policy for additional T&Cs)

1 We do not process transactions after 12pm lunchtime on Fridays, Weekend and Public holidays closed. 2 Transactions are processed Monday to Friday lunchtime. 3 Shipping is only processed Monday to Friday lunchtime. 4 We do not operate/process transactions on Friday lunchtime and weekends and public holidays. 5 Any additional information about your order can be contact from the transaction details

Our Return Policy Everything You Need to Know

We will meet all obligations under:

1 NZ Legal Laws, 2 Consumers Guarantees Act - Consumer Protection, 3 Fair Trading Act 4 WE do not have to give a refund for change of mind 5 WE do not have to accept any goods or products which are broken due to incorrect pet usage. 6 WE do not have to accept a terms of refund or give a refund when the transaction is half completed/the delivery goods are in transit and the customer wants to cancel the order. When the transaction has been paid for and the monies have been received and goods are shipped and in transit, this is deemed as the business transaction is being fullfilled and cancelling is considered as CHANGE OF MIND. 7 Refunds are provided on a case by case situation.

• Refunds maybe available for faulty goods when purchased new from the brand new box, brand new product
• Refunds available for receiving the wrong product by mistake
• Refunds maybe available for other case by case situations

To resolve matters, we hope for peaceful resolutions to any issues, problems and product and goods matters. LUXE PET PALS, LUXE PALS LIFESTYLE has the right to rectify the issue before any legal procedures to solve the matters. Happy Shopping

LUXE PALS LIFESTYLE The BRAND name

LUXE PALS LIFESTYLE/LIFE will be refered on this website or shared content mentioned on media as "LUXE PALS LIFESTYLE, LUXE PALS, LUXE PET PALS, LUXE PALS LIFESTYLE NZ, LUXE PALS NZ, LUXE PET PALS NZ, LUXE PET PALS LIFE" as we understand that sometimes word association and branding titles will sometimes require different descriptions. Please when mentioning, sharing or reposting to use one of the precise mentioned brand names.

LUXE PET PALS LIFESTYLE Communication & Capacity

LUXE PET PALS LIFESTYLE/LIFE will try our best to communicate swiftly and efficiently. We will try our best to give the best up-to-date information. However, on a case by case issue/situation, there maybe times when information is not accurate due to time delays or infact misunderstanding of communication spoken and understood, we will try our best to rectify and correct the information so the listener can be informed of our intent thoughts.

LUXE PET PALS LIFESTYLE will not be held accountable for any information used which was then decided by the individual to utilize, repeat, act upon, share the information, it is intended as experience/opinion (not professional advice) from LUXE PET PALS LIFESTYLE sharing of knowledge and situation.

It is important that the individual has there own CAPACITY to make their own DECISION when communicating ideas and information between LUXE PET PALS about topics and discussions. The individual needs to filter the information and decide for themselves how to next act (capacity).

Note: No information, discussion and or conversation communication between LUXE PET PALS LIFESTYLE is to be considered as professional advice. The communications are discussions and opinions from experience we have encountered.

Online Shopping platform - TRADEME

We have great admiration for TRADEME as a purchasing online store.
Please follow all TRADEME rules, terms & conditions.

LUXE PALS LIFESTYLE Products and goods intended use for Pets only! Not Humans!

LUXE PALS LIFESTYLE is a retailer of Luxe (luxury) modern Pet products and goods. The products and goods are for use for pets only. The usage is only to be used for the intended use. The goods and products will be reviewed under our obligations of the New Zealand laws. The rule of common sense and its intended use as Pet product is inclusive of the LUXE PALS LIFESTYLE products and goods purchased and used for intended use for Pets.

ISSUES - DISPUTES - RESOLUTIONS Lets sort it out

At LUXE PALS LIFESTYLE we strive to provide the best practises to users of and act in the best positive interest of all viewers. If there is a problem, we believe it can be sorted out simple and within timely manner.

If there is a problem with the product, we will meet all obligations within the New Zealand laws, bylaws and purchasers rights. LUXE PALS LIFESTYLE will follow the New Zealand laws within reasonable time, and will require the understanding of the customer, viewer, user to be patient for the issue to be resolved.

Company:

LUXE PET PALS NEW ZEALAND LIMITED

Contact number:

021356697

Warehouse:

AUCKLAND

(No viewing, no pickup, no collection available)

Head Office:

HOMEOFFICE

16 FERNWOOD PLACE, WAI O TAIKI BAY

Monday to Friday 11am to 2pm

Closed: Public holidays, Saturday and Sunday

Customer service and support team operate from our HOMEOFFICE. Please email contact for assistance.

TRADEME

We strive to offer quality products, however we understand sometimes damages can occur, please contact us with evidence regarding your order (send us photos). ? Questions and communication will be answered during transaction hours ? 1 Transactions are processed Monday to Friday. 2 Shipping is only processed Monday to Friday. 3 We do not operate/process transactions after Friday lunchtime and weekends and public holidays. 4 Any additional information about your order can be contact from the transaction details or sending a message

Automatic Trademe notifications of purchase should be automatic. If you have not received any emails or contact with your trademe purchase, please contact us immediately, sometimes technology can be at fault.

Dispatch and Processing Orders Goods need to be paid for in full before Processing the order and dispatch for delivery. Delivery information will be email as soon as we receive it. Delivery updates should be referred to the delivery service company.

Assembly of Goods Some items require basic assembly, Pet Beds often come a compact bag, you will need to fluffy up the goods, and perhaps lightly steam to remove creases Pet toilet boxes often come dissembled, basic applying clips to the clip holes and displaying the toilet correctly upwards is needed.