One Audio NZ

At One Audio NZ, we offer convenient payment methods to enhance your shopping experience:

Ping Payment:

• Easy, Fast, Secure: Enjoy seamless transactions with Ping, ensuring easy and secure payments.
• Integrated with Trade Me: As a Trade Me member, access Ping directly from your My Trade Me page.
• Payment Flexibility: Choose to pay using your credit/debit card, Ping balance, or saved bank account during checkout.

Afterpay:

• Split Payments: Split your purchase into 4 equal instalments with Afterpay, making budgeting easier.
• Eligibility: To use Afterpay, you must reside in NZ, be at least 18 years old, and meet other criteria outlined by Afterpay.
• No Extra Fees: Afterpay is free for buyers, provided instalments are paid on time, with individual credit limits set per user.
• Payment Options: Use NZ debit or credit cards for transactions without additional fees.

For security purposes, buyers are authenticated to ensure a safe shopping environment.

Should you have any questions regarding your order or our services, please don’t hesitate to contact our friendly customer service team.

PLEASE CONTACT US IMMEDIATELY IF YOU HAVE ANY TROUBLE WITH THE PRODUCT YOU HAVE ORDERED/RECEIVED FROM US BEFORE LEAVING ANY NEGATIVE/NEUTRAL FEEDBACK. WE WILL TRY OUR BEST TO RESOLVE YOUR ISSUE ON PRIORITY.

Here at One Audio NZ, customer satisfaction is our number one priority. We want to make sure that our customers have an experience that lasts forever.

Before we get into more specifics, let us be clear on our Domestic and International Shipping Terms.

We stock/ship goods from our warehouses located in CHINA/HONG KONG to bring you the most choices and the best prices! We are here to help you to save costs by DIRECT IMPORT products directly from our overseas warehouse to your doorstep with excellent service and a seamless shopping experience.

Shipping Times

Most orders are dispatched on the 3 working day.

We deliver via a tracked courier service - once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partner.

__Overseas Shipping Carrier are Yanwen, YunExpress, China Post, 4Px Express, and more will continue to be added in the future.

The logistics service providers we cooperate with for the last leg are NZ Post, Fast Horse NZ, Imile, First Global and will continue to increase in the future.

Standard NZ delivery is 10-14 business days to major cities, with additional time for rural deliveries.__

Logistics may be delayed during the following holidays:

New Year's Day New Year’s Holiday Waitangi Day Good Friday Easter Monday ANZAC Day Queen’s Birthday Labour Day Canterbury Anniversary Christmas Day Boxing Day Boxing Day Holiday Weekends are holidays and orders need to be processed on working days

The specific logistics time is mainly updated by the logistics company. Please note that our New Year holidays are different from those in New Zealand. We will separately explain the holiday time in the "Questions & Answers" section of the product.

PLEASE CONTACT US IMMEDIATELY IF YOU HAVE ANY TROUBLE WITH THE PRODUCT YOU HAVE ORDERED/RECEIVED FROM US BEFORE LEAVING ANY FEEDBACK. WE WILL TRY OUR BEST TO RESOLVE YOUR ISSUE ON PRIORITY.

To all our wonderful customers, thank you for shopping with us. Should for any reason you not be happy with your purchase, we will provide a remedy as required by Consumers Guarantees & Fair-Trading Acts along with Trade Me's Standard Trading Terms and Conditions

Here at One Audio NZ, customer satisfaction is our number one priority. We want to make sure that our customers have an experience that lasts forever. We offer a 30-day return on most of our products.

Please read the conditions and exclusions below:

Conditions Your item must be in a saleable condition, meaning all original packaging (including shrink wrap and security seals) must be fully intact and the item should be unopened, unwashed or otherwise unused. Any accessories, manuals and gifts included with the item must be returned. All labels and tags should be still attached. The product being returned is not on the exclusions list below. Return shipping is at the buyers’ expense for the change of mind returns Restocking fees must be apply under change of mind returns and it will be calculated on case by case basis. Please make sure you have your Trade me order number handy to make the process as smooth as possible. Once approved, you’ll be provided with the return details When we receive your item back our team will do a quick assessment then issue you a refund for that product.

Exclusions Health and beauty products, including cosmetics and fragrances. Hosiery, underwear and swimwear. Bedding and accessories (e.g. pillows, mattress toppers/protectors etc.) If your item is damaged or faulty, please contact us as soon as possible within 3 days. We will provide the further assistance on case by case basis

Please contact our friendly customer service team with any questions about your order and our services

At our store, we like to think that shopping online is an easy and convenient option for our customers. That’s why we have put together the answers to the most frequently asked questions our customers have, so that you can continue to shop confidently on Trade Me. However, if you still have questions, please email to us.

We’ll do our best to quickly respond to your questions between Monday and Friday, from 8.30am to 6.00pm (excluding Public Holidays). However, there is a time difference between our country and New Zealand, so there may be some delays, please understand

Pricing I have previously seen and/or purchased an item at a lower price, can you honour this? We regularly hold sales, promotions or clearance events for different seasons and product range changes, therefore prices can, and will change from time to time. We are not obligated to honour previous prices; only those published at the time of purchase apply.

Payment We only accept payments through Ping and Afterpay.

Shipping How much does delivery cost?

Except for specific products, we will charge additional shipping fees, and we provide free shipping for most products. This is for all nationwide deliveries to your home or business address or post office box.

Can I pay for overnight or express deliveries? Unfortunately not, at this current time we only have one freight option available.

How will my order be delivered? Overseas warehouse - Overseas warehouse logistics service provider - Air freight - Customs clearance - Leave it to the last-mile logistics service provider to arrange the final delivery

How long will my order take? If you are in a residential area please allow 10 – 14 business days for your order to be processed and delivered to you. For rural areas, and during busy sale periods, please allow a further 3 – 4 business days.

Do you offer international shipping? Yes, we offer shipping worldwide

My item arrived damaged - what should I do? If you have received a faulty or damaged item please email to discuss the issue and work out an appropriate solution.

I received the wrong product - what should I do? Please send email and explain that you have received an incorrect item. Our team will work with you to discuss the issue and come to an appropriate solution.

Returns & Refunds Can I return a Trade Me purchase? If you want to return an item purchased on Trade Me, please email to us to get return address details

How do I get the order back to you? Returns can be sent from your nearest Post Office. To ensure that the item arrives in original condition, it is important that the packaging used is robust enough to protect the item. For all returns that relate to a “Change of Mind” postage must be paid by the returnee and will not be refunded.

We recommend that you obtain proof of postage and retain this to enable you to track your return.

Will you refund my delivery charge if I change my mind? We’ll refund you what you paid for your product(s) but not the delivery charge, unless the order was faulty or incorrect.

Whether you have a question about our Trade Me store, our products or anything else - we'd love to hear from you.

Please email our Customer Service team.